Toluna banned my account and kept my points, how can I get my rewards back?

If Toluna banned your account and kept your points and you want to try to get your rewards back;

Understand why the ban happened;

• Check your email (including spam) from Toluna for any warning or explanation
• See whether Toluna cited a policy violation
• Log in to Toluna (if possible) and check any message about the ban
• Note when your account was banned and how many points you had

Gather any evidence;

• Take screenshots of your profile, point balance
• Save any email communications with Toluna
• Note any actions you took recently that might have triggered the ban

Contact Toluna Support clearly and professionally;

• Go to Toluna Help Center / Contact Us
• State that your account was banned without clear reason
• Provide your account email, username, and point balance
• Ask why your points were forfeited and whether they can be reinstated

Ask them to;

• Explain the exact reason for the ban
• Confirm whether the points can be restored or redeemed before closure
• Review your account case with their compliance / moderation team
• Provide a written response on the outcome

If nothing works, you might want to consider posting a complaint on Xolvie to bring attention to the issue and try to find a solution.