Toluna Shuts Down Platform Leaving User With 95,000 Unredeemed Survey Points

Over the course of approximately one year, I accumulated over 95,000 points on Toluna by participating in surveys and completing tasks. However, during this entire period, no redeemable rewards corresponding to my points were clearly displayed in the system, and I was unable to receive any reward or payout whatsoever.

I wrote to them through the system multiple times explaining the situation, but I received no response that provided clarification or a solution; they merely sent meaningless, evasive replies. Finally, the site was shut down completely, causing all my accumulated points—and consequently all my hard work—to go to waste.

My expectation from Toluna is that the full cash or reward equivalent of the approximately 95,000 points I accumulated over a year be paid to me in full or appropriately compensated.