On December 24, 2025, I redeemed the points I earned by completing surveys on the Toluna app for a CarrefourSgift card worth $11. However, even after 16 days, my order still shows as “processing,” and the gift card has not been credited to my account.
I opened a support ticket through Toluna and later received a response by email. The email only stated that there was a delay due to high volume and that my gift card would be issued as soon as possible. No specific date was provided, and my support request was closed. Several more days have passed, and I have not received any further updates, nor has my gift card been delivered.
I request that the $11 Carrefour gift card I purchased with the points I earned through completing surveys be credited to my account as soon as possible. I also ask that clearer and more transparent communication be provided regarding such delays.
On December 3, 2024, I redeemed a $11 Carrefour e-voucher reward from my Toluna account. Although their system states that rewards are typically delivered within 1–7 business days and PayPal payments within 1 to 3 weeks, a significant amount of time has passed and my reward has still not been delive...
On September 4, 2025, I redeemed 88,325 points through the Toluna Influencers website to order a Carrefour eGift Card worth $11 (Order No: 2805717). I placed the order using my email address s***@hotmail.com, and the points were deducted from my account. Although Toluna states that rewards are deliv...
On October 11, 2025, I redeemed a Carrefour reward worth $11 through Toluna. However, even after one month, my reward has still not been delivered. Each time I contacted Toluna by email and through the website messaging system, I was told that the reward was on the way, but no actual progress has be...
For a long time, I have been completing surveys on Toluna and accumulating points. At different times, I redeemed those points for various IKEA and Carrefour gift cards. I have been waiting for approximately two months for these gift cards to be delivered, but they still have not been sent to me. D...
I redeemed my Migros gift card from Toluna on August 1, using my earned points, but I still haven’t received it. I contacted customer service multiple times, and they assured me the reward would be delivered within 6 to 15 days, yet nothing has happened. Other survey platforms process rewards insta...
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