Unblock My Toluna Account Please

I recently created an account on the Toluna survey panel and had a balance of 500 points in my account. I have been following the instructions carefully and have not even had the chance to take many surveys yet. Today, when I tried to log in, I received a message stating that there were suspicious activities on my account and that it had been blocked. I do not understand the reason for this block and I strongly believe this is a mistake, as I have been using the platform in good faith and according to the rules. I kindly request that my Toluna account be reviewed in detail, the block be removed, and my access to the platform and my 500 points be restored. I also request a clear explanation of why my account was flagged as suspicious so that I can avoid any similar situation in the future.