I tried to redeem Toluna points but verification failed, how can I resolve this?

If your Toluna points redemption failed due to verification, first make sure your account is fully verified. Complete your profile and confirm your email address using the link Toluna sends you after signup.

If verification still fails, try clearing your browser cache, use a different browser or device, or wait a short time and retry in case of temporary errors.

If the issue persists, contact Toluna Customer Support through their official contact form with screenshots of the error and details of your redemption attempt; they can investigate verification or account-specific holds.

If support remains unresponsive, posting on Xolvie can help apply public pressure.