Outstanding Rewards Needing Processing Immediately

I am a Toluna South Africa user from Vereeniging and I am having a serious problem with two rewards payouts that are still not being processed. On 24 August and again on 9 September, I redeemed my points for Checkers eGift Cards worth R100 each (17,000 points per voucher). In my rewards history, both redemptions still show as “Processing” and nothing has been delivered to me for weeks. During this period, I only receive automated emails from Toluna saying “congratulations, your reward is on its way” but there has been no real follow‑up and no actual voucher codes. There has been more than enough time for these rewards to be processed and I find the delay and lack of human feedback unacceptable. I request that Toluna immediately processes and sends both of my R100 Checkers vouchers, or otherwise provides a clear, human response explaining the delay and resolving this issue without any loss of my points.