Toluna Rewards Missing Payout

I am a Toluna Influencers user and I have been waiting for two £35 rewards, a total of £70, for about nine weeks now. I requested these rewards around 10/09/2026 and 25/10/2026, but they still have not been paid, and at the moment I am unable to log into my account. I opened many support tickets regarding the delayed rewards and recently received a response to ticket #2479555 stating that my reward is on its way and the request is marked as resolved, but no payment has been made to me. Despite the ticket being closed as solved, I still cannot access my account and have not received the £70 I earned. I request that my two rewards of £35 each be paid to me without any further delay and that any issues related to my account access be clarified and resolved if this is the reason for the non‑payment.