TCL warranty claim

On July 26, 2025, I purchased a TCL Elite TAC-18CHSD/XA51I A++ 18000 BTU inverter wall-type air conditioner. It was installed on Saturday, August 2, 2025. However, it turned out that the control board was defective. Today is August 6, 2025, and it still hasn’t been repaired. In other words, I bought...

Trusting the brand's quality, I bought a TCL 50C725 series QLED television in January 2022. But I was disappointed when the screen started making random horizontal black lines. The warranty may have just expired, but it's disappointing to see these black lines filling the TV's bottom half a month af...

On November 15, 2023, I took my malfunctioning TV for panel issues to the service center. After 3 weeks, it was returned with a refund-exchange report, yet no actual repairs had been made. Vatan Bilgisayar Buca, where I bought the product just 20 days ago, insists they can only issue a refund. TCL-B...

I purchased the TCL MT42X smartwatch from Inegol Media Markt, thinking it was a quality product. After inserting a Türk Telekom SIM card, the watch displayed a "No SIM card" error just one week later. Assuming the issue was with the SIM card, I got a new one, but the problem persisted. TCL's custome...

I purchased a TCL 55P635 model TV from the seller Alicandanal through the Hepsiburada app on November 26, 2023. The TV arrived on December 1, and after Baran Elektrik's technician performed the installation on December 4, we noticed a black spot on the screen when the TV was turned on. The technicia...

The TCL brand 55C715 model TV, which I bought when it was just released at the end of 2020, has been causing problems since the day I bought it. I bought TCL TV, which is a best-selling and preferred TV brand in the USA and Canada, with confidence when I saw that it started to be sold in Turkey. How...

In January 2023, I purchased a TCL smartwatch for my 10-year-old daughter from Teknosa. She couldn't wear it to school because of the rules, so she mostly wore it on family outings. We kept it safely in its box at home when not in use. While I was at home one day, I received a charging alert from th...

In November 2021, I purchased a TCL 50c725 TV from Teknosa. However, the screen cracked in August 2023, and I wanted to send it in for repair. Bursa PS Elektronik quoted a staggering 9,000 TL for the repair on August 21, 2023. The exchange rate was 27.15 TL per dollar at the time. Because I thought ...

I set out on a determined quest to give my nephew a TCL MT42X kids smartwatch, believing it to be tough and water-resistant, ideal for an active child. I thought I had made an informed decision after scouring advice from stores such as Vatan Bilgisayar and Media Markt. However, disaster struck when ...

TCL smartwatch was marketed and sold to us as waterproof and water-resistant, only to later discover that it's not covered under warranty for water damage. This company's practices are deceptive and unethical. I strongly advise staying clear of TCL; they've left us feeling cheated out of our hard-ea...

I purchased a TCL TV with a guarantee from Bilkom about a month ago. Unfortunately, it failed, so I contacted Bilkom customer service and had the device shipped to an authorized service center. The service center requested a replacement part from Bilkom the very next day (June 21). We've been waitin...

I recently bought a TCL air conditioner, specifically the TAC-12CHSD/XA51I model. The installation service was scheduled for July 27, 2023. However, I noticed that the service staff didn't vacuum after installing the indoor unit during the installation process, right away inquired about it, saying s...

On May 28th, I purchased a 55" television from Ankamall Media Markt based on the salesperson's positive comments about the TCL brand and the assurance that Bilkom would stand behind it, ensuring I wouldn't be left in the lurch if any problems arose. Three weeks later, however, a vertical green line ...

I bought a TCL 30se smartphone in February 2023. Like everyone else, I wanted to protect it right away with a case and a tempered glass screen protector. But after I put the screen protector on, I noticed that some of the touchscreen menus didn't work right. I told the store where I bought the phone...

I bought a TCL C725 TV in October 2022, however it stopped working properly on March 29, 2023 due to a faulty LED. The fact that the technical staff indicated they would ship it to Istanbul for repair demonstrates how subpar the company's services are. Before I purchased it, I was aware that the ser...

I was worried when I bought a TCL QLED TV, and I now wish I had spent a few more cents on a well-known brand. The screen came in pieces. During installation, the service had already opened the package. They saw that the panel was broken and made a report about it. The broken TV has been in the middl...

My TCL phone was fixed under warranty because the speaker was broken. The sound would cut out and get muffled. Before trying to fix the speaker, the Istanbul repair service asked for an extra 500 TL to fix the problem with the jack. I paid the fee and have been waiting for more than a month. The war...

I regret buying a TCL TV with the Bilkom guarantee, as I have experienced several issues with the device. I experienced freezing and crashing issues when using applications such as Netflix and Blutv. Furthermore, the television screen was dark and unresponsive to the remote control. Although unplugg...

For my office, I recently purchased a TCL 50P615 50" 127 Screen 4K Ultra HD Smart LED TV with Android Satellite Receiver. Unfortunately, the TV was damaged during an earthquake in Kahramanmaraş, so I had to call for assistance. Even though they stated that the earthquake damage was not covered by wa...

Hello everyone, today I'd like to tell you about an amazing company. Here we are on March 5, 2023. I bought a TCL brand 50P615 model 4K Android Smart TV (I wish I could go back in time ). The product arrived on March 13th, between 14:00 and 20:00. I mounted it on the wall. Oh, I got home from work a...

On July 22, 2022, I bought a TCL 55P725 55-inch 4K UHD Satellite LED Android TV from Amazon.com. After the technical service set up the TV on October 4, 2022, we had no problems with it until February 9, 2023, when all of a sudden the picture went out and the screen went black. I told the technical ...

I bought a 55-inch C-728 model TV in January 2022, but on December 7, 2022, a dead pixel showed up on the screen. I took the TV in for service, and it was fixed on January 26. This was a long time after the legal time limit for repairs. But the product still doesn't work right, and the law says that...

I am unsatisfied with my recent Media Markt purchase of the TCL 30 SE phone. On September 28th, 2022, my wife and I purchased this phone for its useful features and to support domestic goods. However, we've been having a recurring problem with the phone turning off on its own and not turning back on...