I set out on a determined quest to give my nephew a TCL MT42X kids smartwatch, believing it to be tough and water-resistant, ideal for an active child. I thought I had made an informed decision after scouring advice from stores such as Vatan Bilgisayar and Media Markt. However, disaster struck when water seeped into the device while my nephew was wearing it on his wrist, rendering it useless. Seeking assistance, I contacted the TCL-authorized service center, KVK, only to be astounded by their response. They claimed that sweat on the wrist was the source of the water damage and proposed a hefty repair fee of 2448.02 Turkish Lira for the mainboard and screen repairs. This demand was a cruel shock given the watch's price of around 2600 TL. I'm sharing my experience with the form number 2301412000, pleading for a resolution. Money does not come easily, and I advise everyone to avoid purchasing TCL products. The brand's arbitrary decisions are a clear betrayal of consumer trust. I humbly request that TCL Alcatel find a reasonable solution to this problem.
I noticed that the back cover of my Alcatel (TCL) MT40SX watch broke due to the battery swelling while charging. When I sent it to the authorized KVK service center, they demanded a whopping ₺3400, nearly the watch's selling price, as the service fee. Upon inquiring about spare parts like the batter...
The power button on my child's Alcatel MT40X Movetime Family Watch 4G broke, so we couldn’t turn it on. Without our knowledge, the watch started sending countless SOS calls to the listed contacts, sending five SOS calls per second to a single number. Thousands of SOS calls and SMS messages were sent...
I purchased the TCL MT42X smartwatch from Inegol Media Markt, thinking it was a quality product. After inserting a Türk Telekom SIM card, the watch displayed a "No SIM card" error just one week later. Assuming the issue was with the SIM card, I got a new one, but the problem persisted. TCL's custome...
It has only been 20 days since I purchased a TCL Mt40 MOVETIME Family Watch for my child, but it has already degraded. My child had only used it for a few days before it began to malfunction. I sent it to the repair service because the warranty was still valid, but they charged me a fee and claimed ...
TCL smartwatch was marketed and sold to us as waterproof and water-resistant, only to later discover that it's not covered under warranty for water damage. This company's practices are deceptive and unethical. I strongly advise staying clear of TCL; they've left us feeling cheated out of our hard-ea...
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