My TCL phone was fixed under warranty because the speaker was broken. The sound would cut out and get muffled. Before trying to fix the speaker, the Istanbul repair service asked for an extra 500 TL to fix the problem with the jack. I paid the fee and have been waiting for more than a month. The warranty ends in June. In the meantime, my only phone was returned broken and without my permission. The repair service now says they don't have the part they need to fix the phone. I want a new phone because the one they have now has caused me a lot of trouble and has been out of service for a long time. I was promised a high-quality product, but TCL's poor service makes me feel like they were lied to, so they have filed a complaint with CIMER and the Consumer Rights department. I am still waiting for TCL to come up with a solution, like giving me money back for the bad service they got.
I am completely dissatisfied with Samsung's after-sales service, and trying to reach them over the phone has turned into a nightmare. I sent my Samsung phone to the service center last year, just six months after purchasing it from Vatan Bilgisayar because the sound would cut out during calls. Howev...
I purchased a TCL TV with a guarantee from Bilkom about a month ago. Unfortunately, it failed, so I contacted Bilkom customer service and had the device shipped to an authorized service center. The service center requested a replacement part from Bilkom the very next day (June 21). We've been waitin...
I had to send my Samsung M51 phone to the service because I couldn't make calls or use the internet without Wi-Fi. When they gave me back the phone, they told me that both the motherboard and charging socket were broken and asked for 4,000 TL to fix them. What confuses me is that this issue happened...
In November 2021, I purchased a TCL 50c725 TV from Teknosa. However, the screen cracked in August 2023, and I wanted to send it in for repair. Bursa PS Elektronik quoted a staggering 9,000 TL for the repair on August 21, 2023. The exchange rate was 27.15 TL per dollar at the time. Because I thought ...
I bought this Oppo smartphone, found a problem with my device and took it to the authorized technical service center in Bakırköy, Istanbul right away. I was bummed out when they told me they couldn't fix my device because they didn't have the parts they needed. They were like, "Why don't you just as...
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