On November 15, 2023, I took my malfunctioning TV for panel issues to the service center. After 3 weeks, it was returned with a refund-exchange report, yet no actual repairs had been made. Vatan Bilgisayar Buca, where I bought the product just 20 days ago, insists they can only issue a refund. TCL-Bilkom (Koç Holding) is not honoring the exchange report they issued. I'm forced to accept a refund from Vatan. Koç Holding, as the distributor, is failing to uphold consumers' rights for a like-for-like exchange of a defect-free product. Customer service is incredibly unresponsive, resembling an automated answering machine – no real engagement. It's been 2 months without my TV, and I had trusted Koç Holding's assurance. I've filed a complaint with the Consumer Arbitration Board, with Bilkom not providing a defense for the past 20 days. This is a situation unworthy of Koç Holding's standards, leaving me TV-less for 2 months. I'm deeply disappointed and hope for a swift resolution.
The TCL brand 55C715 model TV, which I bought when it was just released at the end of 2020, has been causing problems since the day I bought it. I bought TCL TV, which is a best-selling and preferred TV brand in the USA and Canada, with confidence when I saw that it started to be sold in Turkey. How...
I am writing to complain about a defective TCL 55P725 55-inch 4K UHD LED Android TV that I purchased from your website on July 21, 2022. The TV developed a fault in early November 2023 and was taken to the BILKOM authorized service center under warranty. The BILKOM service center's DOA report dated ...
On November 19, 2023, I bought a TCL 58P733 TV from Vatan Bilgisayar. When selling the TV at Vatan Bilgisayar, the salesperson praised the brand, mentioned Bilkom's support, and promised that any problems would be fixed quickly. They also said that buying this TV got you a pair of headphones worth 2...
I sent my Philips television to Gebze Yücel Elektronik, the authorized service center, on July 27, 2023, for warranty repair. Unfortunately, as of today, my television has not been returned to me, with the service center citing a two-month delay in receiving spare parts. Several times during this ti...
If you're thinking about purchasing a Samsung TV, I strongly advise you to read about my experience. I bought a brand new Samsung 75QN90A Model TV from Vatan Bilgisayar about a year ago. However, four complete replacements were required within two months due to various malfunctions. Even with the mo...
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