I purchased a TCL TV with a guarantee from Bilkom about a month ago. Unfortunately, it failed, so I contacted Bilkom customer service and had the device shipped to an authorized service center. The service center requested a replacement part from Bilkom the very next day (June 21). We've been waiting for that elusive spare part from Bilkom for over a month now. They first claimed that the parcel containing the part had been dropped and broken (! ), and then they claimed that the warehouse is no longer releasing shipments (!). The available part has now been sitting for 5 days, awaiting delivery to the service center. Throughout this frustrating ordeal, I've called Bilkom and the service center numerous times. Is it fair for me to go through all of this? Bilkom has given me the worst customer service experience I've ever had. This entire process has been riddled with deception and uncertainty. Bilkom has been a complete disappointment for me from start to finish."
I bought a TV made by TCL, and at first, they set up the installation for four days later. But the service team didn't show up on the day they said they would. I was angry, so I called the service center. They rescheduled for two days later and said the delay was because it was the weekend. Even tho...
I regret buying a TCL TV with the Bilkom guarantee, as I have experienced several issues with the device. I experienced freezing and crashing issues when using applications such as Netflix and Blutv. Furthermore, the television screen was dark and unresponsive to the remote control. Although unplugg...
On November 15, 2023, I took my malfunctioning TV for panel issues to the service center. After 3 weeks, it was returned with a refund-exchange report, yet no actual repairs had been made. Vatan Bilgisayar Buca, where I bought the product just 20 days ago, insists they can only issue a refund. TCL-B...
The TCL brand 55C715 model TV, which I bought when it was just released at the end of 2020, has been causing problems since the day I bought it. I bought TCL TV, which is a best-selling and preferred TV brand in the USA and Canada, with confidence when I saw that it started to be sold in Turkey. How...
About a year ago, I purchased a TCL brand television which started malfunctioning a month ago. The authorized service center came and took it for repairs. After 10 days, they returned it claiming that it was fixed. However, this time green lines appeared on the screen, so they took it back again. An...
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