In January 2023, I purchased a TCL smartwatch for my 10-year-old daughter from Teknosa. She couldn't wear it to school because of the rules, so she mostly wore it on family outings. We kept it safely in its box at home when not in use. While I was at home one day, I received a charging alert from the companion app on my phone, so I plugged it in. I discovered the watch to be overheated and unresponsive about an hour later. We sent it to KVK service via Teknosa, only to receive the following response: "It's a user error, the graphics card is fried, and it's out of warranty." I contended that if my child had caused the problem through rough handling or water damage, I would accept responsibility. However, the problem occurred exactly as I described. We were blamed for the failure of the graphics card in a watch that had barely been used for 8 months. This is a warning to consumers: Choose brands that stand behind their products and act fairly in the event of a malfunction. Be wary of companies that easily shift the blame to the consumer. To top it off, I was told it could be due to sweating, which felt like a slap in the face in terms of product quality. Let this be a lesson to me and others.
I purchased a TCL MT40 children's watch from Hepsiburada on November 11, 2021, at 19:44. Just two days after the last updates, the watch stopped turning on and refused to charge. Previously, when calling the watch, it would ring once and then immediately switch off to busy, among a few other issues....
The power button on my child's Alcatel MT40X Movetime Family Watch 4G broke, so we couldn’t turn it on. Without our knowledge, the watch started sending countless SOS calls to the listed contacts, sending five SOS calls per second to a single number. Thousands of SOS calls and SMS messages were sent...
In May, I made an online purchase from Teknosa, and the product was delivered by courier from the Optimum AVM Eryaman store in Ankara. When I received the item, I noticed it was crooked. I thought it was the design at first, but later realized it wasn't. To make matters worse, the device overheats f...
I bought two smart Wiky Watch SIM card kids' watches from the Teknosa store for my daughters. To avoid any problems, I extended my children's insurance and warranties and even obtained additional insurance coverage. I paid extra for all of this. In the third year, they claimed that the batteries wou...
I set out on a determined quest to give my nephew a TCL MT42X kids smartwatch, believing it to be tough and water-resistant, ideal for an active child. I thought I had made an informed decision after scouring advice from stores such as Vatan Bilgisayar and Media Markt. However, disaster struck when ...
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