For my office, I recently purchased a TCL 50P615 50" 127 Screen 4K Ultra HD Smart LED TV with Android Satellite Receiver. Unfortunately, the TV was damaged during an earthquake in Kahramanmaraş, so I had to call for assistance. Even though they stated that the earthquake damage was not covered by warranty, they promised to refund the price. They returned my call about the price one day later after I called again. The product I bought from Trendyol was 8.318 TL, but the panel change price given to me by the service was 7.909 TL. What kind of logic is this? How can they charge me more than what I paid for it? It's really unfair and it makes me regret buying a TCL product in the first place. It's really disappointing that companies like TCL don't stand behind their products when something like this happens. They should be more understanding of their customers' situations and offer better support when it comes to replacing damaged products due to natural disasters or other unforeseen circumstances.
After using my Samsung 55AU7000 Crystal 4K uh Smart LED TV for about 3-4 months, the TV fell at home and the screen was damaged due to the earthquake in our country on February 6th. I reported the situation to Samsung customer service, they said they would return, but no response was provided. Then ...
On 15 July 2022, I purchased a Philips television that was subsequently damaged by an earthquake. The customer service representatives refused to cover the damage, despite the TV being under warranty, and instead offered a replacement screen that cost nearly as much as the entire television. I was i...
First of all, although I have worked as the technical service of another brand for years, I did not think that the service and after-sales service of the 75 inch TV, which I bought from Samsung with admiration, was this bad. Due to the earthquake disaster recently due to residing in Hatay, my Samsun...
My Samsung UE55KU7000UXTK model TV experienced a panel failure after we moved it during the earthquake. On 31.08.2023, we replaced the panel with a 1-year warranty through 'Uğur Elektronik', the authorized Samsung service in Çanakkale, and paid for the repair. However, exactly 1 year and 1 month lat...
On May 10, 2024, I bought a TCL 65C845 television from Trendyol, with the invoice issued on May 11. Within the first 6 months, the TV experienced screen ghosting and a panel failure, so I contacted the service, which arranged for replacement parts through Bilkom. I also spoke with MediaMarkt, who to...
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