On Sunday, June 1, 2025, I purchased two watches from the Swatch store in Mall of Istanbul. Since I found them to be impractical, I returned to the store the next day, Monday, June 2, 2025, to request a refund without ever using the products. I had kept the receipt and the products were in perfect, unused condition. Despite this, the store staff (S****) informed me in a very rude manner that they do not accept returns and only offer exchanges. I reminded them that consumers have rights under Turkish consumer protection laws, but my concerns were dismissed without consideration. I am reaching out due to this unacceptable attitude. I am requesting a full refund; otherwise, I will take the matter to the Consumer Court.
Dear Swatch Customer Service, I am writing to express my concern regarding the inadequate information provided at the time of purchase at your [Swatch Hilltown,Istanbul] outlet. I recently bought a Swatch watch, which remains unopened and unused. At the time of sale, no mention was made of a no-refu...
I recently went to the Swatch store in Mall of Istanbul to pick up my watch from service, and I was extremely disappointed with the customer service experience. The staff seemed completely unaware of how to communicate respectfully with customers. Their responses to basic questions were either dismi...
On August 10, 2025, I purchased a pair of Skechers GO Walk Flex Grand Entry shoes from the Sportive store at Istanbul Vialand. The product has never been worn — the box and receipt are still fully intact. My mother simply didn’t like the design, so we wanted to exchange it. However, the store employ...
On November 16, 2024, my family and I purchased three suitcases from the Samsonite store at Vadi İstanbul Mall. Today, November 30, 2024, I attempted to return the suitcase I purchased for myself. However, the store refused to accept the return, claiming their company policy only allows returns with...
Got a Swatch watch as a gift from the Pendik Seyran store on February 7th, 2024. The following day, I realized it was defective and returned it without even using it. Once they made sure it hadn't been used, the store sent it to Swatch for repair covered by the warranty. Swatch fixed the watch again...
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