The strap on my Swatch watch, which I bought thinking it was under warranty, has gotten yellow as time has passed. I sent the product in for inspection, and they told me that the strap isn't covered by the warranty, even though I was promised it would be when I bought it. The warranty document I shared doesn’t mention any exclusions for the strap, which makes things a bit unclear for me. I'm really disappointed with Swatch for not keeping their promise and for selling something that falls apart so quickly. I thought I would get better quality and support from a brand like this. I'm asking Swatch to replace the strap according to the warranty or to offer a fair solution to this problem.
My Swatch watch, despite being used lightly and without any impact, took in water. I sent it to service, and though it’s still under the 2-year warranty, I was told the repair would cost nearly as much as the watch itself. It’s baffling that a brand like Swatch would consider water leakage as outsid...
I purchased a Swatch watch from their store, only to be informed shortly afterward—just 30 minutes later—that they don’t offer refunds, only exchanges. However, they also refused the exchange because I had adjusted the strap. None of this information was made clear at the time of purchase. This is d...
After I started using my Apple Watch 8, I noticed a color change developing on the watch strap. I have used many Apple products in the past and never encountered any issues, so I was very surprised and disappointed to see such a noticeable discoloration on the strap. I always take good care of my de...
I purchased the Huawei Watch GT3 SE on June 5, 2023, and within just a few months, the silicone straps began to deteriorate significantly, with multiple tears in five to six places. When I reached out to customer service to address the issue under warranty, I was told that the watchband is not cover...
I purchased my Casio Illuminator Telememo 30 watch about six years ago in Istanbul. At the time of purchase, it was specifically stated that the product came with a “lifetime warranty,” which was the main reason I chose it. I never had any issues with the strap; however, the body of the watch, which...
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