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Swatch Refused to Replace My Watch Strap Despite Warranty and Quality Issues

Swatch Refused to Replace My Watch Strap Despite Warranty and Quality Issues
Feyza
Feyza
Swatch
November 30, 2024 2:08 PM48

The strap on my Swatch watch, which I bought thinking it was under warranty, has gotten yellow as time has passed. I sent the product in for inspection, and they told me that the strap isn't covered by the warranty, even though I was promised it would be when I bought it. The warranty document I shared doesn’t mention any exclusions for the strap, which makes things a bit unclear for me. I'm really disappointed with Swatch for not keeping their promise and for selling something that falls apart so quickly. I thought I would get better quality and support from a brand like this. I'm asking Swatch to replace the strap according to the warranty or to offer a fair solution to this problem.

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