Swatch Refused to Replace My Watch Strap Despite Warranty and Quality Issues

Swatch Refused to Replace My Watch Strap Despite Warranty and Quality Issues
48

The strap on my Swatch watch, which I bought thinking it was under warranty, has gotten yellow as time has passed. I sent the product in for inspection, and they told me that the strap isn't covered by the warranty, even though I was promised it would be when I bought it. The warranty document I shared doesn’t mention any exclusions for the strap, which makes things a bit unclear for me. I'm really disappointed with Swatch for not keeping their promise and for selling something that falls apart so quickly. I thought I would get better quality and support from a brand like this. I'm asking Swatch to replace the strap according to the warranty or to offer a fair solution to this problem.

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