Official Swatch Battery Leaked and Damaged My YOS Watch Movement

I previously had the battery of my Swatch YOS model watch replaced at an official Swatch store. When I noticed that my watch had stopped working in July 2026, I took it back to the Swatch store in Ankamall Shopping Center so that the battery could be replaced if drained. The staff member at the store verbally stated that the battery had leaked, causing damage to the watch's internal movement, and confirmed that this specific battery had been installed by Swatch itself.

Even though the damage to my watch was caused by a battery installed by their own technicians, they demanded a fee of 7,000 TRY to send the product in for service. Despite having had the battery replaced at their own official store, I cannot accept being charged such a high fee and having total responsibility shifted onto the customer.

I have been victimized due to this process at the Swatch Ankamall store. Because my watch sustained damage as a result of the leakage from a battery previously installed by Swatch, I demand that it be repaired free of charge, without any service or spare parts fees being billed to me.