I recently went to the Swatch store in Mall of Istanbul to pick up my watch from service, and I was extremely disappointed with the customer service experience. The staff seemed completely unaware of how to communicate respectfully with customers. Their responses to basic questions were either dismissive or vague, making the whole interaction frustrating. When I asked specific questions about my watch, they either ignored my inquiries or provided irrelevant answers. The lack of professionalism and courtesy was astonishing, especially from a brand like Swatch. I hope Swatch takes immediate action to improve their staff’s customer service skills, as this experience was highly unsatisfactory.
On Sunday, June 1, 2025, I purchased two watches from the Swatch store in Mall of Istanbul. Since I found them to be impractical, I returned to the store the next day, Monday, June 2, 2025, to request a refund without ever using the products. I had kept the receipt and the products were in perfect, ...
On November 28, 2025, I went to the Swarovski store located in Espark Mall to have the strap of my pink Matrix Bangle watch adjusted. Even though my watch is under warranty, the store staff showed no interest in my request to have the strap shortened and told me they would not perform the service. T...
Dear Swatch Customer Service, I am writing to express my concern regarding the inadequate information provided at the time of purchase at your [Swatch Hilltown,Istanbul] outlet. I recently bought a Swatch watch, which remains unopened and unused. At the time of sale, no mention was made of a no-refu...
I am unable to find original straps for my Swatch watches, not just in Turkey but on any international website. The watches themselves are still being sold, yet finding replacement straps feels impossible. It’s as if the straps are treated like relics from centuries ago. I even contacted Swatch dire...
SWATCH, The strap of the watch I bought from the new season stand at Piazza Maltepe Swatch store on 28.06.2023 broke 7 months later. When we took it to the store, they said that the cord is not under warranty, so we cannot replace it. The next week, when we asked to change the strap for a fee since...
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