The biggest item I paid for on my last Sunexpress flight was the luggage costs. What's the best way to reduce this?

I would like to report an issue we experienced at the SunExpress check-in counter prior to our London–Izmir flight XQ883 on December 31, 2025. During baggage drop-off, the staff member told us that our suitcase weighed 22 kg, which was 2 kg over the limit, and that we needed to pay an extra fee. We ...

On July 9, 2024, just two days before my SunExpress flight on July 11, I purchased an extra 25 kg baggage allowance online for €35, and the payment was successfully processed from my account. However, when I arrived at the airport for my flight, I was told that this payment did not appear in their s...

I purchased a SunExpress ticket for my daughter to fly to Canada, expecting a smooth experience. However, things went wrong at the airport. We were charged $100 USD for an extra suitcase, even though we were told this fee would be handled in Canada—not during departure. We paid it anyway after being...

On 28.06.2025, I purchased a ticket for the 19:05 Sunexpress flight from London Gatwick Airport. The day before the flight, I completed my check-in and paid 746₺ for an 8 kg cabin baggage allowance, as I had additional items beyond my free small bag entitlement. However, when I arrived at the airpo...

File No: SUN-09467454 Flight Info: April 14, 2025 | XQ793 Frankfurt – Ankara | 20:40 Dear SunExpress, I am writing to express my frustration with a highly unfair and inconsistent baggage policy I encountered on flight XQ793 from Frankfurt to Ankara. I had one checked bag and one cabin-sized bag. A...

On March 29, 2025, during the 10:30–12:45 Van–Antalya flight operated by SunExpress, I handed over my suitcase in perfect condition. However, when we landed in Antalya and went to the baggage claim area, I found that the wheel of my suitcase had been broken. The lost and found office simply handed m...

I purchased a flight ticket from SunExpress with the understanding that both I and my baby were entitled to 35 kg of checked baggage each—clearly shown during booking and confirmed in the post-purchase confirmation document. Nowhere in that confirmation did it mention a 20 kg allowance. However, I l...

On February 20, 2025, I flew from Paris to İzmir with SunExpress, and my experience was a complete disappointment. When I went to purchase baggage allowance, I was shocked to see that I had already been charged €80. Since I had already passed through passport control, I contacted customer service fo...

My encounter on SunExpress aircraft XQ 745 (Amsterdam-Konya) on February 1 really irritates me. Knowing that our bags weighed 13 kg over the limit, I purchased for an additional 15 kg of luggage allowance (₺2793) when I checked online for seats 32A-B. We checked in our 30 kilogram, 23 kg, and 20 kg...

I booked round-trip tickets from İzmir to Hamburg with SunExpress Airlines for three people, paying 13,000₺ for the flights. Since we usually travel with just a backpack, I did not select checked baggage during booking. However, due to cold weather and other reasons, we had to bring additional lugga...

On Monday, November 11, 2024, before boarding flight XQ982 from Izmir to Cologne, I was called behind the check-in counter and informed that my bag, although within size limits, was not eligible for cabin entry since I hadn’t purchased baggage allowance. I was told I needed to pay a "fine," and the ...

I flew with SunExpress from Munich to Antalya and informed the airline via WhatsApp beforehand that I would be traveling with my 4.8 kg dog. I was directed to a Turkish phone number, but despite numerous attempts, I couldn’t reach anyone. At the Munich airport, I was charged an excessive €120 one-wa...

During my return trip from Munich to Izmir on November 13, 2024, SunExpress damaged my suitcase. I filed a report at the airport, and the damage was acknowledged. However, the replacement suitcase they offered was neither of the same quality nor the same color as the one they broke. I requested mone...

I’ve flown many times, but this is the first time I’ve experienced receiving my checked suitcase without its wheels. It’s clear that the baggage handlers carelessly threw my brand-new suitcase, damaging it. It’s frustrating to see that there seems to be no respect for personal belongings anymore. Wh...

Between October 15-20, my spouse and I went on an international trip. Upon returning to Izmir airport, I found my luggage damaged. The handle was bent outward and now won't close at all. We created a damage report with number 09207796, but after waiting for a long time, we received a response on Oct...

Today, October 5, I was mistakenly charged an extra baggage fee for my Brussels-Ankara flight with SunExpress. When I contacted customer service, they simply told me to file a complaint, but I couldn't find any contact options on their website. This lack of effective communication is very frustratin...

I am disappointed with Sunexpress after my brand-new ÇÇS large suitcase was damaged on its first flight. The suitcase is now unusable because it cannot be repaired without the missing wheel. I found the same model online, and its minimum price is ₺2,700. However, Sunexpress only compensated me ₺675,...

I purchased a ticket with Air Canada for the Ankara-Montreal flight, flight number 39HCLZ, which included one checked bag. Since I had a second bag, as usual, I tried to check in through the SunExpress website, as they were operating the first leg of the flight, and I intended to add extra baggage. ...

We had a 2-person flight to Cyprus Ercan Airport with SunExpress on the 06:30 flight on 20.09.2024. Due to a 2-minute delay at the security check queue (at 05:37), the doors were closed. They told us that they could take our luggage if we left it behind, but they wouldn’t be able to transfer it. The...

At Izmir ADB airport, I was charged €80 for my 7.5 kg cabin-sized luggage. When I questioned it, the attendant arrogantly commented, "you may not get on the plane" if I refused to pay. What made it worse was that, while waiting in the gate line, the attendant wandered around and didn't inform me abo...

On 09.09.2024, at 08:05, I boarded the Düsseldorf-Antalya flight. It's truly shameful for the planes to be in such poor condition, especially with tickets this expensive. The seats are like stools, the tables are broken, taped up, and there’s even a sign saying "Sorry, temporarily out of order." I t...

After my international flight with SunExpress, my suitcase was severely damaged in multiple places and is now beyond repair. After making me wait for a month, they came back with a response claiming that the damage is "repairable." Am I really expected to find a repair shop and use this broken suit...

On August 26, I flew from Stuttgart to Ankara on SunExpress flight XQ0791, and upon receiving my luggage, I noticed one of the wheels was broken. I reported the issue to the designated office at the airport, and they directed me to fill out an online form. However, while trying to complete the form,...

One day before the flight, I purchased additional baggage allowance. However, at the airport, I was told it was not registered, and I had to pay an extra baggage fee of €200. I spoke with customer service, and they said the payment was made one hour before the flight. I sent all the documents and cr...

On 07/08/2024, during our flight with SunExpress (Flight XQ824, ADB-PRG at 19:00), we were charged 160 euros for our carry-on luggage, even though we were within the 4 kg limit. We were told that if we did not pay, we would not be allowed to board the flight, or we could leave our carry-on luggage a...