On February 20, 2025, I flew from Paris to İzmir with SunExpress, and my experience was a complete disappointment. When I went to purchase baggage allowance, I was shocked to see that I had already been charged €80. Since I had already passed through passport control, I contacted customer service for assistance. They dismissed my concerns, stating that because I checked in online, the airport counter charges €10 per kilogram for baggage.
Additionally, despite traveling alone, I was randomly assigned a middle seat, making my flight even more uncomfortable. When I requested a seat change, they refused to help. By the end of my trip, I had paid the price of a business-class ticket but endured a terrible flight experience.
I demand a refund for the excessive baggage charge and an explanation as to why SunExpress treats its passengers so poorly. This airline ruined my vacation, and I will think twice before booking with them again.
On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...
On June 8, 2024, I flew Sunexpress flight XQ917 from Paris CDG Airport to Izmir. During check-in, my baggage allowance was not recognized, forcing me to pay extra fees. In February, I purchased round-trip Sunlight Tariff tickets for two adults and two children, including 10kg extra baggage for both ...
On January 2, 2025, I flew with SunExpress from Amsterdam to Ankara, and when I arrived, I found my suitcase severely damaged. An official damage report was filed, confirming that the luggage was completely unusable, as a part of it was broken off and missing. Since there were no replacement suitca...
Today, October 5, I was mistakenly charged an extra baggage fee for my Brussels-Ankara flight with SunExpress. When I contacted customer service, they simply told me to file a complaint, but I couldn't find any contact options on their website. This lack of effective communication is very frustratin...
On November 17, 2024, I flew on the Sun Express Üsküp-İzmir flight (11:20), only to find my luggage completely damaged and abandoned with its contents spilled out. There was no one to assist, and when I called customer service, they gave a dismissive response, saying, "We’ll open a claim." Adding t...
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