We had a 2-person flight to Cyprus Ercan Airport with SunExpress on the 06:30 flight on 20.09.2024. Due to a 2-minute delay at the security check queue (at 05:37), the doors were closed. They told us that they could take our luggage if we left it behind, but they wouldn’t be able to transfer it. They said we could change our flight to the next day by paying the fare difference, even though there were still 50 minutes until 6 o'clock during these discussions. They refused to help. Our return ticket was with Pegasus, and we asked if we could exchange it. They said there wasn’t time for an exchange and that we should first settle the SunExpress issue. We ended up paying ₺5,100 to change the tickets on the 25th of the month. We couldn’t change our return ticket due to no availability with the other airline, so we made the change again, paying an additional ₺7,000. In total, we had to make two changes for two tickets and paid an extra ₺11,000. As a result, our flight, training, hotel check-in, and everything else were postponed by a day. There isn’t even a 24-hour complaint center we could contact about the issue. They told us to call during business hours. We had no point of contact, and this whole situation was caused by the company’s lack of concern for our rights over a 2-3 minute delay that wasn’t even our fault. There should be consequences for this.
On September 4, 2024, for my 19:00 SunExpress flight from Izmir to Prague, I attempted online check-in 5 hours before departure. However, the system kept showing errors or didn't allow check-in at all. I spent 2 hours trying to complete the process while also attempting to contact customer service, ...
For our Sunexpress XQ991 Frankfurt-Izmir flight on 24.07.2024 at 20:10, we arrived at the airport 3 hours early and waited. Then we lined up for check-in, which was completed, but our luggage was not accepted. We were told the flight was delayed to 21:30. The reason given for not accepting the lugga...
On July 01, 2024, at 07:55, I had a Sunexpress flight XQ300, with T8TB2M and hadxua PNR codes, from Antalya to Cyprus. Our flight was delayed by 12 hours on the first attempt (until 20:00) and 3.5 hours on the second attempt (until 23:30). The plane took off around 01:10 on July 02, 2024. By the tim...
On August 28, 2024, my wife, my son, and I were scheduled to fly from Eindhoven to Antalya with SunExpress Airlines at 10:05 AM. The flight was first delayed to 1:55 PM, then to 4:05 PM, and eventually rescheduled to 11:20 AM on August 29, 2024. When I spoke with a SunExpress representative on the p...
On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...
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