At Izmir ADB airport, I was charged €80 for my 7.5 kg cabin-sized luggage. When I questioned it, the attendant arrogantly commented, "you may not get on the plane" if I refused to pay. What made it worse was that, while waiting in the gate line, the attendant wandered around and didn't inform me about the charge until just 5 minutes before the flight. It felt like I was deliberately misled. When I asked if I could leave my suitcase, the cleaning staff said they would take it to the lost luggage section. Even after I paid the fee in cash, I requested a receipt, but the attendant said he couldn't provide one and would send it by email after I got off the plane. It's been 4 days, and I still haven’t received any document or invoice. I’ve never experienced such an outrageous situation in my life. Until this issue is resolved positively, I will avoid Sunexpress at all costs and will make sure to share this experience with everyone I know.
On September 5, 2023, I checked in for SunExpress flight XQ980 from Izmir to Vienna. My luggage was weighed, and I received my boarding pass without any issues. However, upon reaching the boarding gate, my name and a few other passengers' names were announced, instructing us to approach a SunExpress...
On February 20, 2025, I flew from Paris to İzmir with SunExpress, and my experience was a complete disappointment. When I went to purchase baggage allowance, I was shocked to see that I had already been charged €80. Since I had already passed through passport control, I contacted customer service fo...
I had a flight with SunExpress from Antalya to Leeds on July 26 at 1:00 PM. I was entitled to a carry-on bag and 5 kg of checked luggage. At the counter, I checked in my luggage and received a tag for my cabin bag. After passing through three security checks, just as I was about to board the bus to ...
On 07/08/2024, during our flight with SunExpress (Flight XQ824, ADB-PRG at 19:00), we were charged 160 euros for our carry-on luggage, even though we were within the 4 kg limit. We were told that if we did not pay, we would not be allowed to board the flight, or we could leave our carry-on luggage a...
On February 28, I tried to check in for my Izmir-Antalya-Dubai flight with SunExpress, but their app kept giving errors. At the counter, an employee checked me in—but only for the Izmir-Antalya leg. When I realized the mistake, they told me I could get my next boarding pass at the transfer desk. At...
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