My encounter on SunExpress aircraft XQ 745 (Amsterdam-Konya) on February 1 really irritates me. Knowing that our bags weighed 13 kg over the limit, I purchased for an additional 15 kg of luggage allowance (₺2793) when I checked online for seats 32A-B.
We checked in our 30 kilogram, 23 kg, and 20 kg checked baggage on the day of the flight then carried on with our carry-on bags (backpacks) and tax-free purchases. We passed security and arrived at Gate G2 to board, but an agent drew us away and said us our carry-on luggage were too heavy and we would not be let to board.
We were threatened that we would be refused boarding unless we paid once again even though we had previously paid for additional baggage. One of the employees spoke Turkish, but they refused to assist us and instead wanted extra €160 for our sixteen kg carry-on (9+7 kg). They claimed even that they wouldn't give us change even if we paid €200!
Left waiting till all other passengers boarded, we were under great stress and anxiety and had to pay in cash in order to prevent missing our flight. Not one receipt or invoice was given for the payment. This is outright dishonesty!
SunRex, I demand a complete refund for the unwarranted charge and an instant look at where this money disappeared to! This encounter destroyed what ought to have been a great trip. Correct this right away.
I booked round-trip tickets from İzmir to Hamburg with SunExpress Airlines for three people, paying 13,000₺ for the flights. Since we usually travel with just a backpack, I did not select checked baggage during booking. However, due to cold weather and other reasons, we had to bring additional lugga...
On my Toronto-Amsterdam-Ankara trip, SunExpress deliberately left my luggage in Amsterdam during the second leg of my journey. Despite repeatedly informing the staff at check-in and the gate (for flight XQ773 on December 16, 2024) that I was a connecting passenger and wanted confirmation that my bag...
On August 14, 2024, I was on Sunexpress flight XQ0715 from Munich to Ankara. First, we were boarded late, and then we were kept waiting on the plane, resulting in a total delay of 2 hours and 45 minutes before takeoff. When we finally arrived in Ankara, we were shocked to find that none of the check...
On 07/08/2024, during our flight with SunExpress (Flight XQ824, ADB-PRG at 19:00), we were charged 160 euros for our carry-on luggage, even though we were within the 4 kg limit. We were told that if we did not pay, we would not be allowed to board the flight, or we could leave our carry-on luggage a...
On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...
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