On March 29, 2025, during the 10:30–12:45 Van–Antalya flight operated by SunExpress, I handed over my suitcase in perfect condition. However, when we landed in Antalya and went to the baggage claim area, I found that the wheel of my suitcase had been broken. The lost and found office simply handed me a piece of paper and sent me on my way. When I contacted SunExpress, they responded by saying the damage was repairable and that they would reimburse me if I had it fixed myself. Not only did they embarrass me in public by damaging my belongings, but now they expect me to deal with the hassle on my own. I’m filing a complaint and requesting compensation for my suitcase.
On June 12, 2024, I took a flight from Trabzon Airport to Antalya Airport. The wheel on my suitcase was completely broken when it arrived, even though I had handed it over in perfect condition. I visited the lost and damaged baggage department, where they documented my situation. Even after I explai...
On September 13, 2025, during SunExpress flight number 09724216, my Polo World Def suitcase was both scratched and had a broken leg when I retrieved it at Antalya Airport. After noticing the damage post-flight, I reported it to the airport staff, who handed me a form and instructed me to submit a cl...
On August 28, 2025, at 10:40 a.m., I checked in my gray Polo Club suitcase in perfect condition on my SunExpress flight from Ercan Airport (Cyprus) to Antalya. When I arrived in Antalya around 11:30 a.m., I retrieved my luggage only to discover that the entire handle section was broken off and part ...
On May 19, 2024, I flew with SunExpress from Kayseri to Antalya. To protect my luggage, I paid a fee at the airport to have it wrapped. Despite this, when I picked up my suitcase at Antalya Airport, I discovered it was broken. I filed a report at the airport and was given a paper instructing me to f...
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