I booked round-trip tickets from İzmir to Hamburg with SunExpress Airlines for three people, paying 13,000₺ for the flights. Since we usually travel with just a backpack, I did not select checked baggage during booking. However, due to cold weather and other reasons, we had to bring additional luggage.
At the airport, we had one carry-on suitcase and two checked bags, and SunExpress charged us 6,000₺ for just one-way baggage fees! This is completely unreasonable. The fee was so high that buying an extra seat and placing the bags there would have been cheaper.
This level of overpricing and unfair pricing policies is unacceptable. I request a review of these excessive baggage charges and a refund or adjustment to reflect a more reasonable fee. SunExpress should not exploit travelers like this!
My friends and I recently attempted to book SunExpress tickets for the İzmir-Berlin route. During the process, two of my friends were charged incorrectly. One was charged twice, and the other once, even though the transactions didn’t result in successful bookings. Despite contacting SunExpress, no r...
SunExpress is making check-in an unnecessary hassle. I booked a round-trip international flight, selected my seats, and paid a total of ₺17,000+, including all extra fees. The night before my flight, I tried to check in online, but the system wouldn’t let me. I tried again in the morning—still no lu...
My encounter on SunExpress aircraft XQ 745 (Amsterdam-Konya) on February 1 really irritates me. Knowing that our bags weighed 13 kg over the limit, I purchased for an additional 15 kg of luggage allowance (₺2793) when I checked online for seats 32A-B. We checked in our 30 kilogram, 23 kg, and 20 kg...
On the 17th of December 2022, I booked my flight online with SunExpress Airlines from Hamburg to Kayseri, with a connection in Izmir on the 25th. I purchased a ticket for 572 Euros, but when I arrived at the Hamburg airport on the day of my flight, I was told that it had been flagged as a suspicious...
I purchased a Sun Eco+ package ticket from SunExpress for a flight to Amsterdam, costing 35,943.62₺. As part of the package, I attempted to change my ticket to a Düsseldorf flight priced at 22,128₺. Instead of refunding me the difference, I was shocked to be told that I had to pay an additional 3,8...
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