After my international flight with SunExpress, my suitcase was severely damaged in multiple places and is now beyond repair. After making me wait for a month, they came back with a response claiming that the damage is "repairable."
Am I really expected to find a repair shop and use this broken suitcase in terrible condition?! The repair shop I visited said it's impossible to fix. How is it fair for SunExpress to cause this damage and then tell me to repair it? My suitcase is broken in three separate places!
SunExpress, this is unacceptable. I demand a proper resolution, not just a patchwork fix. Replace my damaged suitcase or compensate me adequately for the loss. I shouldn't have to bear the burden of your negligence.
SunExpress Airlines broke my suitcase, and the explanation they provided afterward is attached. Such a baseless explanation is unacceptable. Flight points are being deleted, suitcases are being damaged, and the airline takes no responsibility whatsoever. I strongly advise against using their service...
After a SunExpress flight, I discovered my luggage was damaged and promptly sent a written and photographic claim. Nearly two weeks later, following several reminders, I finally received a response stating that my luggage could be repaired based on the photos I provided and requesting a repair invoi...
On my flight with Sunexpress to Pristina on July 8th, I received my suitcase broken and dented in two places. A report was filed and photos were taken as requested before I left the airport. However, almost a month has passed and the only response I get is 'we will get back to you as soon as possibl...
My brand-new suitcase was completely damaged during a SunExpress flight. Upon noticing it immediately after retrieving it, I went to the lost and found desk to report the issue. However, I was told they couldn’t even file a report due to their procedures. This response was both illogical and deeply ...
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