On August 26, I flew from Stuttgart to Ankara on SunExpress flight XQ0791, and upon receiving my luggage, I noticed one of the wheels was broken. I reported the issue to the designated office at the airport, and they directed me to fill out an online form. However, while trying to complete the form, I was asked for absurd details like the luggage receipt, purchase date, and brand—information most people don’t have readily available, especially after buying a suitcase for international travel.
It’s frustrating that while airlines charge €10 for just 1 kg of excess baggage, they make it incredibly difficult for customers when it comes to their own mistakes. I expect SunExpress to take responsibility and resolve this issue.
On May 19, 2024, I flew with SunExpress from Kayseri to Antalya. To protect my luggage, I paid a fee at the airport to have it wrapped. Despite this, when I picked up my suitcase at Antalya Airport, I discovered it was broken. I filed a report at the airport and was given a paper instructing me to f...
On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...
On March 29, 2025, during the 10:30–12:45 Van–Antalya flight operated by SunExpress, I handed over my suitcase in perfect condition. However, when we landed in Antalya and went to the baggage claim area, I found that the wheel of my suitcase had been broken. The lost and found office simply handed m...
During my flight from Stuttgart to Ankara on 08/07/2024, I unfortunately experienced some damage to my luggage. The pull handle and wheel were broken. The airport staff provided little assistance and claimed that Sunexpress was not accountable, advising me to handle the matter independently. When I ...
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