Today, October 5, I was mistakenly charged an extra baggage fee for my Brussels-Ankara flight with SunExpress. When I contacted customer service, they simply told me to file a complaint, but I couldn't find any contact options on their website. This lack of effective communication is very frustrating and shows a decline in service quality.
I am requesting a refund for the unnecessary baggage fee, which amounts to approximately ₺800, as I won’t be using the extra baggage. SunExpress needs to address this issue promptly and improve their customer service. This experience has been disappointing, and I expect a quick resolution.
On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...
On February 20, 2025, I flew from Paris to İzmir with SunExpress, and my experience was a complete disappointment. When I went to purchase baggage allowance, I was shocked to see that I had already been charged €80. Since I had already passed through passport control, I contacted customer service fo...
On July 9, 2024, just two days before my SunExpress flight on July 11, I purchased an extra 25 kg baggage allowance online for €35, and the payment was successfully processed from my account. However, when I arrived at the airport for my flight, I was told that this payment did not appear in their s...
I purchased a SunExpress ticket for August 9, 2024, with a 09:05 flight from Çukurova to Antalya, and then connecting from Antalya to Zurich. Upon contacting customer service, I was incorrectly informed that my flight was canceled, and I was advised to request a refund. I proceeded with the refund, ...
After my flight from Munich to Ankara on August 29th, I received my baggage in a broken condition and promptly filed a report. Following the necessary procedures on the website and through customer service calls, I received an email stating that they would compensate me with 650 Turkish Liras, which...
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