I am disappointed with Sunexpress after my brand-new ÇÇS large suitcase was damaged on its first flight. The suitcase is now unusable because it cannot be repaired without the missing wheel. I found the same model online, and its minimum price is ₺2,700. However, Sunexpress only compensated me ₺675, which is absolutely insufficient.
I am not asking for a partial refund—I want Sunexpress to send me the exact same suitcase as a replacement. It is 2024, and you are still offering last year's compensation rates. How am I supposed to replace my luggage with such a small amount? This situation has ruined my trip, and I intend to take legal action if this issue is not resolved. I expect Sunexpress to take responsibility and correct this promptly.
On May 19, 2024, I flew with SunExpress from Kayseri to Antalya. To protect my luggage, I paid a fee at the airport to have it wrapped. Despite this, when I picked up my suitcase at Antalya Airport, I discovered it was broken. I filed a report at the airport and was given a paper instructing me to f...
On January 2, 2025, I flew with SunExpress from Amsterdam to Ankara, and when I arrived, I found my suitcase severely damaged. An official damage report was filed, confirming that the luggage was completely unusable, as a part of it was broken off and missing. Since there were no replacement suitca...
During my return trip from Munich to Izmir on November 13, 2024, SunExpress damaged my suitcase. I filed a report at the airport, and the damage was acknowledged. However, the replacement suitcase they offered was neither of the same quality nor the same color as the one they broke. I requested mone...
On September 22, 2024, my spouse flew from Ankara Esenboğa Airport to Munich. Upon landing, she found our suitcase completely broken—torn open and shattered. I immediately called customer service, explaining that she was alone at the airport and the suitcase was unusable, neither closing nor in a co...
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