One day before the flight, I purchased additional baggage allowance. However, at the airport, I was told it was not registered, and I had to pay an extra baggage fee of €200. I spoke with customer service, and they said the payment was made one hour before the flight. I sent all the documents and created a claim file to get a refund for the money unfairly taken from me at the airport. Despite a month passing, I have not received any response.
It is very disappointing that such incidents have been happening recently with the airline we have preferred for years...
On July 9, 2024, just two days before my SunExpress flight on July 11, I purchased an extra 25 kg baggage allowance online for €35, and the payment was successfully processed from my account. However, when I arrived at the airport for my flight, I was told that this payment did not appear in their s...
On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...
In June, we flew with SunExpress from Düsseldorf to Izmir, but our luggage was not loaded onto the plane. Our bags, containing personal items and spare clothes, arrived two days after our arrival. The day after we arrived, we had to purchase toiletries and replacement clothes. According to EU regula...
Today, October 5, I was mistakenly charged an extra baggage fee for my Brussels-Ankara flight with SunExpress. When I contacted customer service, they simply told me to file a complaint, but I couldn't find any contact options on their website. This lack of effective communication is very frustratin...
SunExpress Airlines made me wait at the counter for a while and then claimed that I was late. I wasn't informed about anything until I asked on my own, yet I was still blamed for whatever happened behind the counter. After waiting, I requested to speak with a manager, but I was told that there was n...
Comments