I missed my SunExpress flight. What are the best steps to take in this situation?

On July 14, 2025, I had a confirmed ticket with SunExpress for the Zonguldak–Dortmund flight, scheduled to depart at 12:45 PM. Due to an unexpected flat tire, I arrived at the airport slightly later than planned. However, I was still at the gate by 12:10 PM, well before departure. At that time, boar...

SunExpress Airlines made me wait at the counter for a while and then claimed that I was late. I wasn't informed about anything until I asked on my own, yet I was still blamed for whatever happened behind the counter. After waiting, I requested to speak with a manager, but I was told that there was n...

I purchased round-trip tickets from SunExpress Airlines for a Brussels–Ankara–Brussels journey. However, just days before our departure, SunExpress unilaterally changed our return flight, not just to a different airport, but to a completely different city in another country—Düsseldorf. This last-mi...

I am extremely frustrated with SunExpress for their unfair treatment. Even though I had more than 45 minutes before departure, the staff delayed the process by focusing on baggage instead of issuing my boarding pass. As a result, they later claimed there wasn’t enough time for check-in and denied me...

I attempted to check in for my SunExpress Airlines flight 36 hours before departure, right after check-in became available. Despite entering all required details correctly multiple times on both the website and the app, I encountered repeated errors. The system keeps showing an "Element not found" e...

On December 1, 2024, my spouse and I were scheduled to fly on the 18:10 Düsseldorf–Izmir SunExpress flight. We arrived at the airport at 16:00 with online check-in already completed, needing only to drop off our luggage. However, there was no separate counter for online check-in, forcing us to wait ...

On November 16, 2024, at Izmir Adnan Menderes Airport, I was denied boarding for my 5:50 AM SunExpress flight from Izmir to Şanlıurfa. Along with more than 10 other passengers, I was told that check-in had closed 40 minutes before departure, and our tickets were canceled. SunExpress could have prov...

On October 4, 2024, I was supposed to fly from Izmir to Frankfurt on SunExpress flight XQ970. However, when I arrived at the counter to get my boarding pass, I was told my flight was canceled because my green passport had less than 3 months of validity left. Despite entering my passport details duri...

I purchased a ticket for Sunexpress flight XQ9091 on July 21, 2024, under PNR: AQB6F2 but was unable to attend due to personal reasons. When I requested a tax refund for the flight I didn’t board, I was falsely informed that I had attended the flight. This is completely untrue, and I have proof to s...

Unable to check in online or on the app, an "element not found" message is displayed. Please help, as we don’t want to wait until we get to the airport to resolve this. Is there a problem with your system, or is there another way to check in? We’ve been searching for solutions online but haven’t had...

On Sunday, August 11, 2024, I had a ticket for the Sunexpress Munich-Ankara flight at 11:10 AM. I completed my check-in online and arrived at Munich Airport at 10:00 AM to drop off my luggage. The check-in sign indicated that the counter was open, but there were no staff members present to handle th...

This is not a complaint! it's a claim for help... Due to problems with my Gmail account, I've lost all my emails and my confirmation flight email from Sunexpress too...so I don't have my booking flight number! please can somebody help me? My flight is in a week! thank you!

Even though the system clearly states that check-in can be done 72 hours before the flight, the SunExpress app unfortunately gives a "element not found" error. When attempting to check in via the website, an error message is displayed: "buildcollectapisrequestfactoryexception". I tried contacting th...

I have successfully traveled from İzmir to the US using my Portugal passport on Sunexpress three times without any issues. However, on 12/7/24, the check-in desk officer struggled with the process and was unaware of the Esta visa requirement for my travel. Additionally, they failed to coordinate wit...

On August 3, 2024, I booked a ticket with Sunexpress for the Antalya-Skopje flight scheduled for 08:30 AM. Following this, I made a hotel reservation and rented a car to be picked up at 10:30 AM. Four days ago, I learned that the flight time was changed to 00:25 AM on the same date. As a result, I w...

I got this round-trip flight ticket through Enuygun.com. When I needed to change my return flight, Pegasus, who handled my outbound ticket, were super nice and made the change without a hitch. But dealing with SunExpress for the return trip? Total nightmare! They practically shut me down, saying to ...