I have successfully traveled from İzmir to the US using my Portugal passport on Sunexpress three times without any issues. However, on 12/7/24, the check-in desk officer struggled with the process and was unaware of the Esta visa requirement for my travel. Additionally, they failed to coordinate with United Airlines, forcing me to check-in again in Paris.
I would appreciate if you could look into this matter and provide a resolution. As a frequent flyer with Sunexpress, I expect a higher level of service and support, especially when it comes to navigating visa requirements for international travel.
During my recent trip with SunExpress (November 1, 2024, Flight XQ868: İzmir to Rome and November 5, 2024, Flight XQ869: Rome to İzmir), I faced an unreasonable situation at check-in. The agent informed us that without completing online check-in, we would need to pay an additional €10 per person. W...
I recently experienced significant delays on both my outbound and return flights with SunExpress Airlines, causing considerable inconvenience and frustration. On May 30, 2024, I was booked on a 10:00 PM flight to Antalya. I arrived at the airport early, only to face repeated delays. We were the last...
On February 28, I tried to check in for my Izmir-Antalya-Dubai flight with SunExpress, but their app kept giving errors. At the counter, an employee checked me in—but only for the Izmir-Antalya leg. When I realized the mistake, they told me I could get my next boarding pass at the transfer desk. At...
I encountered an issue with SunExpress’s online check-in system, which wouldn’t allow me to complete the process due to a system error. As a result, I had to check in at the airport, where I was charged an additional fee. I explained the situation to the SunExpress staff at the counter, but they re...
On April 13, 2025, I flew with SunExpress Airlines from Bosnia-Herzegovina to Antalya. Before my flight, I successfully completed the online check-in process as required. However, when I arrived at the airport, I was still forced to pay a check-in fee, which made absolutely no sense. I showed the s...
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