On November 16, 2024, at Izmir Adnan Menderes Airport, I was denied boarding for my 5:50 AM SunExpress flight from Izmir to Şanlıurfa. Along with more than 10 other passengers, I was told that check-in had closed 40 minutes before departure, and our tickets were canceled.
SunExpress could have provided a solution or assistance, but instead, they only offered ticket cancellation, leaving us stranded. This lack of support is unacceptable, especially when the issue could have been resolved with proper guidance.
I request immediate action to address this incident. SunExpress should improve its customer service, handle such situations more professionally, and ensure passengers are not left in this frustrating and avoidable predicament.
On December 1, 2024, I purchased tickets for SunExpress’s 18:10 Düsseldorf–Izmir flight. After completing the online check-in, we arrived at the airport with our luggage. Despite having 10 counters available, passengers dropping off bags were forced to queue alongside those who had not completed che...
On October 4, 2024, I was supposed to fly from Izmir to Frankfurt on SunExpress flight XQ970. However, when I arrived at the counter to get my boarding pass, I was told my flight was canceled because my green passport had less than 3 months of validity left. Despite entering my passport details duri...
For our Sunexpress XQ991 Frankfurt-Izmir flight on 24.07.2024 at 20:10, we arrived at the airport 3 hours early and waited. Then we lined up for check-in, which was completed, but our luggage was not accepted. We were told the flight was delayed to 21:30. The reason given for not accepting the lugga...
On May 23, 2024, I arrived at the Frankfurt airport to board my SunExpress flight to Ankara. Despite having a valid ticket, SunExpress refused to let me board. To continue my journey, I had to purchase new tickets from Frankfurt to Izmir, and then from Izmir to Ankara, resulting in an 11-hour delay....
Comments