I am extremely frustrated with SunExpress for their unfair treatment. Even though I had more than 45 minutes before departure, the staff delayed the process by focusing on baggage instead of issuing my boarding pass. As a result, they later claimed there wasn’t enough time for check-in and denied me boarding, leaving me stranded.
Despite this being their fault, they refused to refund my ticket, only providing a partial refund for taxes after three days. When I contacted customer service, they were completely unhelpful. They even falsely claimed I had purchased the cheapest ticket to avoid giving a full refund. Instead of taking responsibility, they blamed me for missing the flight.
SunExpress, I demand a full refund! This was entirely due to your staff’s delays, and I should not be the one to suffer the consequences. Fix this immediately!
I encountered an issue with SunExpress’s online check-in system, which wouldn’t allow me to complete the process due to a system error. As a result, I had to check in at the airport, where I was charged an additional fee. I explained the situation to the SunExpress staff at the counter, but they re...
I am absolutely furious with SunExpress! I tried to buy a ticket directly from your official website, but a system error occurred. The ticket wasn't issued, but the payment was still debited from my account! I immediately contacted customer service, and they assured me a refund would be processed. ...
I purchased a SunExpress ticket through Turna, which clearly stated that hand luggage was included. However, at the airport, I was suddenly told that a regular backpack doesn’t qualify as hand luggage—even though my ticket never specified any such restriction. I showed my ticket, but the staff refus...
Dear SunExpress, During my recent travel experience with SunExpress, I faced two significant issues that caused financial loss and inconvenience: Flight Cancellation: My flight was canceled, forcing me to purchase a new ticket at a higher price. I had no choice but to pay the fare difference to se...
SunExpress Airlines has completely disappointed me by causing a 7-hour flight delay. My flight, which was originally scheduled for 7:45 a.m., has been repeatedly rescheduled. It's now after 2:00 p.m., and every passenger is still waiting. This level of absurdity is unacceptably high; I will no longe...
Comments