4
Resolved

SunExpress Airlines Online Check-In Failure Due to "element not found" Error

SunExpress Airlines Online Check-In Failure Due to "element not found" Error
SunExpress Airlines Online Check-In Failure Due to "element not found" Error
Gökhan
SunExpress Airlines
June 30, 2024 10:50 PM1,575
Gökhan's Thank You Message
“Support was provided for problem resolution. Thank you.”

I can't complete the online check-in for SunExpress Airlines. On mobile, I get an "element not found" error, and on the website, it says, "we apologize, we cannot complete the transaction at this time." Looking at the comments, I see this is a common issue. I don’t want to face problems since this is for my return flight from abroad. Please help. Attached are the PNR details.

PNR E6VN38

SunExpress Airlines
July 1, 2024 11:04 AM (12 hours after complaint)

Dear Valued Customer, First of all, thank you very much for choosing SunExpress. We are pleased to assist you with any matters you may need regarding your travel, products, and services. We will review the matter you have conveyed, and our solution center will contact you as soon as possible. Best regards

Gökhan
July 3, 2024 11:34 AM

No one has contacted yet. Today is the return day but the check-in is still faulty.

Gökhan
July 3, 2024 2:13 PM

I was contacted and the issue was resolved, thank you.

Gökhan
July 3, 2024 2:13 PM

Support was provided for problem resolution. Thank you.

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