SunExpress Refund Request Over Sun Premium Check-in Mishap
On June 12, during SunExpress Airlines flight XQ 661 with ticket number 5642*******58, despite having a Sun Premium ticket, I was unable to select a meal when attempting to check in within the normal timeframe. I contacted you to request the rectification of the error. The staff member expressed that the check-in would be canceled and the meal would be added again. However, they mentioned that it was currently not possible in the system. I was instructed to redo the check-in after the cancellation. Upon rechecking, I noticed that my ticket was downgraded to the Sun Eco fare. When I called back upon noticing this, I was informed that my seat and baggage allowance were provided as 20+10. I am also uncertain if I will encounter any issues with my carry-on baggage at the airport. I am requesting a refund for the meal cost and my other rights. I was not informed that a meal order needed to be placed 36 hours in advance. My fare was downgraded as a result of your staff's mistake. I demand a refund of my rights.
Dear Valued Customer, First of all, thank you very much for choosing SunExpress. We are pleased to assist you with any needs you may have regarding your travel, our products, and services. We will review the matter you have conveyed, and our solution center will contact you as soon as possible. Best regards,
The issue has been resolved and the refund process for the meal amount has been initiated. Thank you.
