On June 12, during SunExpress Airlines flight XQ 661 with ticket number 5642*******58, despite having a Sun Premium ticket, I was unable to select a meal when attempting to check in within the normal timeframe. I contacted you to request the rectification of the error. The staff member expressed that the check-in would be canceled and the meal would be added again. However, they mentioned that it was currently not possible in the system. I was instructed to redo the check-in after the cancellation. Upon rechecking, I noticed that my ticket was downgraded to the Sun Eco fare. When I called back upon noticing this, I was informed that my seat and baggage allowance were provided as 20+10. I am also uncertain if I will encounter any issues with my carry-on baggage at the airport. I am requesting a refund for the meal cost and my other rights. I was not informed that a meal order needed to be placed 36 hours in advance. My fare was downgraded as a result of your staff's mistake. I demand a refund of my rights.
On January 12, 2025, I had a SunExpress flight at 09:25 AM with reservation number PNR X6699J. I purchased a Premium ticket, which explicitly included a meal. However, during the flight, the crew informed me that my meal had not been loaded onto the plane. This oversight caused significant inconven...
On August 25, 2025, I purchased an economy class ticket for SunExpress flight XQ7711 from Adana Mersin Çukurova Airport to Antalya Airport (PNR: RY39P9). I paid a total of ₺2,936 for this reservation. My scheduled departure time was 18:55. Several hours before the flight, I repeatedly tried to comp...
Dear SunExpress, During my recent travel experience with SunExpress, I faced two significant issues that caused financial loss and inconvenience: Flight Cancellation: My flight was canceled, forcing me to purchase a new ticket at a higher price. I had no choice but to pay the fare difference to se...
Dear SunExpress, On June 8, 2025, I was scheduled to fly from Düsseldorf to Izmir on flight XQ989. However, during the check-in process, your ground staff mistakenly directed me to a different plane. Shockingly, I boarded and took off on the wrong flight without a single verification check. It wasn...
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