On October 4, 2024, I was supposed to fly from Izmir to Frankfurt on SunExpress flight XQ970. However, when I arrived at the counter to get my boarding pass, I was told my flight was canceled because my green passport had less than 3 months of validity left. Despite entering my passport details during check-in, no warning was given, and a seat was assigned to me.
Had I been notified about this issue during the ticket purchase or check-in process, I could have renewed my passport in time and avoided missing my important meeting. Since renewing my passport was the only option, I had to book a flight for the following week and was charged an additional 1933.32 TL. My flexible ticket benefits were not honored, and I spent hours waiting at the airport.
SunExpress needs to fix this flaw in their system immediately. If I wasn’t allowed to fly, the ticket should never have been sold or the seat assigned at check-in. Learning about the cancellation at the last minute threw all my plans into chaos. I request a refund for the extra fee and for my rights to be fully honored. If this situation isn’t resolved, I will escalate the matter to the appropriate authorities.
On November 16, 2024, at Izmir Adnan Menderes Airport, I was denied boarding for my 5:50 AM SunExpress flight from Izmir to Şanlıurfa. Along with more than 10 other passengers, I was told that check-in had closed 40 minutes before departure, and our tickets were canceled. SunExpress could have prov...
On October 9, 2024, I was scheduled to fly from Izmir Airport (ADB) to Samarkand Airport at 20:40. I arrived at the airport around 17:30 and noticed a large group in front of the SunExpress office. That’s when I found out my flight had been canceled. I was informed that the earliest available flight...
On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...
For our Sunexpress XQ991 Frankfurt-Izmir flight on 24.07.2024 at 20:10, we arrived at the airport 3 hours early and waited. Then we lined up for check-in, which was completed, but our luggage was not accepted. We were told the flight was delayed to 21:30. The reason given for not accepting the lugga...
On May 23, 2024, I arrived at the Frankfurt airport to board my SunExpress flight to Ankara. Despite having a valid ticket, SunExpress refused to let me board. To continue my journey, I had to purchase new tickets from Frankfurt to Izmir, and then from Izmir to Ankara, resulting in an 11-hour delay....
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