On Sunday, August 11, 2024, I had a ticket for the Sunexpress Munich-Ankara flight at 11:10 AM. I completed my check-in online and arrived at Munich Airport at 10:00 AM to drop off my luggage. The check-in sign indicated that the counter was open, but there were no staff members present to handle the process. I waited in front of the counter for an hour, but no one showed up. I searched for someone to assist me, but couldn’t find anyone. As a result, I couldn’t drop off my luggage and missed my flight, losing my ticket.
When I explained the situation to a friend who works at Munich Airport, they told me that it’s unusual for baggage drop-off to close so early, but such issues are common with Sunexpress. I had to purchase a new ticket for the next day. This time, I arrived at the airport 3.5 hours before the flight, successfully checked in my luggage, and boarded the plane. I thought I was in the clear, but little did I know that my troubles were just beginning.
When I landed and went to pick up my luggage, I was shocked to find my suitcase burst open and my belongings scattered. Some items were missing, including a cellphone and chocolates I had bought in Germany. The zipper of my suitcase was broken, and two wheels were damaged. I asked for compensation, but Sunexpress requested receipts for my suitcase and the missing items. I explained that I didn’t have receipts, and the issue remains unresolved.
On August 14, 2024, I was on Sunexpress flight XQ0715 from Munich to Ankara. First, we were boarded late, and then we were kept waiting on the plane, resulting in a total delay of 2 hours and 45 minutes before takeoff. When we finally arrived in Ankara, we were shocked to find that none of the check...
On July 23, 2024, we were booked on SunExpress flight XQ714 from Ankara to Munich, scheduled to depart at 08:00 AM and arrive at 10:10 AM. After spending the entire night preparing and going without sleep, we arrived at the airport only to learn that our 8 AM flight was rescheduled to 17:45 PM, and ...
On May 18, 2025, at 6:02 PM, I landed on a SunExpress flight from Munich and went to the baggage claim area. I waited nearly 45 minutes, only to realize my suitcase wasn’t on the belt. When I reported it to the lost baggage office, an employee eventually showed up—not with my bag on the carousel, bu...
On September 1, 2024, at 11:10 AM, I took SunExpress flight XQ715 from Munich to Ankara. All passengers' luggage was left behind in Munich by SunExpress. When we arrived in Ankara, we waited a long time for our bags, only to be told by airport staff that they hadn't arrived. We were informed that Su...
On August 2, 2024, we had a SunExpress flight from Munich to Ankara. Upon arriving at Ankara airport, we discovered that all our luggage had been left at Munich airport. Many passengers, including myself, were left in a difficult situation with personal belongings missing. This kind of repeated neg...
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