Stanley Thermos Develops Strong Odor and Becomes Unusable
On September 25, 2025, I purchased a Stanley straw thermos from Karaca for approximately $55. Less than a year later, the product has developed such a strong odor that I can no longer use it. The heavy odor inside the product has not gone away even after washing it, so I have stopped using the thermos altogether.
After experiencing this issue, I submitted a support request and was simply told to fill the thermos with baking soda and water and let it sit. However, I had already tried this recommended method before, and it did not resolve the problem. Despite this, I was given the same instructions again, and I was unable to reach a representative who could directly address my complaint and provide an actual solution. This has caused me considerable inconvenience.
I request that my Stanley thermos, which has developed a persistent odor and has become unusable, be replaced with a new one. I ask that my complaint be taken seriously and that I be provided with a prompt and permanent solution.
