I've neglected to clean my Stanley thermos for some time, and now it's showing signs of mold and mildew growth inside. How can I get rid of these?

On September 26, I purchased a Stanley Classic thermos from the seller Altın Express on Trendyol (Order No: 9511271459). Since the day I received it, the thermos has had a strong and unpleasant odor, especially in the lid section. I tried cleaning it multiple times using different methods such as b...

On July 15, 2025, I purchased a Stanley The IceFlow Flip Straw bottle via Hepsiburada (seller: Bulut Ofis). My invoice/order number is GIB202500000**.** Unfortunately, just 2–3 days after purchase, I began experiencing serious problems with the product. First, the printed design on the exterior sta...

I purchased a Stanley thermos because of its reputation for durability and the promise of a lifetime warranty. However, despite carefully hand-washing it as instructed, the paint on the exterior has peeled off. The thermos no longer looks presentable, which is extremely disappointing for a premium p...

Hello, I have made all the necessary requests regarding the defective Stanley thermos, but I haven't received a response since April 26th. I can't use the thermos and I request a replacement immediately. It's unfortunate that we chose you when there are better products on the market and encountered ...

I purchased a Stanley thermos a year and a half ago, expecting high quality and durability as advertised. These thermoses are marketed as stainless steel and come with a lifetime warranty, yet mine has started peeling and rusting at the bottom. This is completely unacceptable for a product that is ...

I purchased a Stanley thermos with a lifetime warranty, expecting high quality and durability. However, despite registering it in the system, it fails to keep liquids hot, cooling down within just one hour. A thermos that can’t retain heat is completely useless. I paid a significant amount for this...

I purchased a Stanley thermos, and in less than a month, the color started fading. I reached out to the Kutup Ayısı program for a replacement, but it took them two weeks to respond—and only after I called and waited 40 minutes on hold to finally get an answer. To make matters worse, despite their l...

I bought a Stanley thermos on Amazon in December 2022. I've just found out that the brand is recalling thermoses because of safety issues and is providing refunds for the original purchase price. Unfortunately, that refund amount is not enough for me to purchase a new Stanley thermos lid today, and ...

I purchased a Stanley thermos through Amazon in December 2022, and now the company is recalling these products due to safety concerns. While I appreciate the effort to address safety issues, the refund being offered is the original purchase amount. With current prices, this refund wouldn’t even cove...

I purchased the Stanley Quencher 1.18L thermos with a straw, but cracks have appeared on the exterior paint. When I contacted Kutup Ayısı, the seller, to report the issue, I was told they would only assist with heat retention problems. This response is unacceptable for a product that is advertised a...

My Stanley brand thermos cools down in half an hour. If I put my drink in a glass, it doesn't cool down that fast. Considering the brand’s reputation for quality, this performance is unacceptable. Also, among the recalled products, they say to stop using them immediately, but there is no exchange pr...

I am extremely dissatisfied with the rusting issue in my Stanley product and the lack of proper customer support. I submitted two service requests and reached out through various social media platforms, but I have received no response. The complete lack of attention and assistance is unacceptable. ...

I bought a Stanley Adventure Switchback 0.47 ml thermos, and its lid broke. When I reached out, I was told the damage was due to user error, so they wouldn’t provide a new lid. I even offered to pay for it, but they refused. Later, when I called again, they promised to send a new lid if I provided m...

Working with an incompetent distributor like "Kutup Ayısı," Stanley, a reputable worldwide brand, is damaging its reputation. When the still-under-warranty spring of my thermos rusted, I contacted via email. Although I sent all the required paperwork and pictures, they first showed no interest. Foll...

In a shocking turn of events, the "Stanley Classic Vacuum Insulated Stainless Steel Thermos" that I purchased from the N11 website on September 10th, 2023, began to rust, you might find it shocking, I say it's what it is!!!  You would think it would be made of stainless steel, wouldn't you? to exped...

I purchased a Stanley thermos and utilized it for approximately 5 months before encountering an issue with leakage from the lid. I reached out to Stanley's lifetime warranty service, and they assured me that they would get back to me. However, it has been a month now and I still haven't received any...

I purchased a Stanley Quick Flip stainless steel thermos approximately 5-6 months ago. Unfortunately, the thermos lid broke, and I reached out to Stanley's customer service for assistance. They directed me to their "Polar Bear" support team, which specializes in handling warranty claims. To my dism...

Already after only two uses, my Stanley thermos is showing signs of mold growth. Every time I use it, I have to make sure I brush the inside thoroughly. The fact that such a costly thermos might develop mold of this nature is incomprehensible to me. I would want to recommend that the authorized comp...

I purchased a Stanley Classic Trigger Action Navy thermos approximately two years ago, and unfortunately, it has consistently emitted a mold-like odor in both my coffee and tea since its initial use. I've tried the product on multiple occasions, and every time the taste of the beverages was extremel...

I bought a Stanley thermos from A101. The lid is damaged, and it leaks all over my bag. A101 informed me that my return period had expired. The thermos cost about 350 euros. When I contacted the Kutupayısı; Service Center, they mentioned that since I bought it from A101, it could be not original and...

I purchased a Stanley thermos for the first time, using it for water initially. However, after using it for tea and coffee, an unpleasant odor persisted in the thermos cap. No matter how much I washed it, the issue persisted, affecting both the taste of the water and leaving a lingering smell. I sen...