Stanley Cooler Arrived Scratched and Damaged From Official Website

I purchased a Stanley “Polar Bear” cooler directly from Stanley’s official website. When the product arrived by courier, I noticed scratches on the cooler as soon as I opened the box. I was disappointed to receive a brand-new product that was scratched and damaged from the very first day.

As soon as I noticed the damage, I contacted the company the same day. Customer service told me to return the product by courier so that it could be inspected and that a refund would be issued if deemed appropriate. However, I do not accept receiving a supposedly brand-new product with scratches, and I do not want to deal with uncertainty throughout this process.

I request a clear and prompt resolution for this damaged cooler without requiring me to go through unnecessary hassle. If possible, I would like a new, undamaged product to be sent to me, or, if I choose a refund, I request that the return and refund process be completed smoothly and without delay.