The Skechers shoes I purchased developed defects in a very short time raising quality concerns. How can I get them inspected?

661 Display
Xolvie
Xolvie Resolution Specialist October 04, 2023 3:58 pm

While the longevity of shoes can vary from person to person, it's generally expected that your shoe shopping should result in long-lasting products. If you find that the Skechers shoes you've purchased have become deformed in a short period, and you're certain it's not due to any misuse, you can get in touch with Skechers using the following methods:
• For assistance and a possible in-store inspection, contact the original store of purchase or customer service.
• If the shoes are eligible, send them to Skechers for evaluation, along with your contact information, reason for return, case number, and purchase receipt.
• If a product is found to be defective, Skechers will replace it with the same style, as well as a second option if one is available. Return both shoes, even if only one is defective, and keep in mind that wear and tear affect eligibility.
• To avoid processing delays, provide complete information; Skechers does not replace previously replaced items.
• For status updates, send an email to [email protected] with your contact information. If you are denied, expect to be contacted by the team for further discussion.
When you experience an unfair shopping, don’t keep it to yourself. Share it with us and the welcoming community here.

Vote

Related Complaints

Skechers Arc Fit Swift Trail Shoes Wearing Out Fast - Refund Request

Berkay
November 26, 10:59 am
-
Skechers Arc Fit Swift Trail Shoes Wearing Out Fast - Refund Request
Skechers Arc Fit Swift Trail Shoes Wearing Out Fast - Refund Request
Skechers Arc Fit Swift Trail Shoes Wearing Out Fast - Refund Request
Skechers Arc Fit Swift Trail Shoes Wearing Out Fast - Refund Request
+2

Skechers Kids’ Shoes Wear Out Fast - Heel, Side Tears And Rejected Claims

Çiğdem
November 23, 3:30 pm
-
Skechers Kids’ Shoes Wear Out Fast - Heel, Side Tears And Rejected Claims
Skechers Kids’ Shoes Wear Out Fast - Heel, Side Tears And Rejected Claims
Skechers Kids’ Shoes Wear Out Fast - Heel, Side Tears And Rejected Claims

Skechers Sneaker Heel Tear Issue - Rapid Wear After Minimal Use

Feridun
November 23, 1:25 pm
-

Skechers Complaint 2025 – D’Lites Model Falling Apart Too Soon

Özge
October 31, 11:48 am
-
Skechers Complaint 2025 – D’Lites Model Falling Apart Too Soon
Skechers Complaint 2025 – D’Lites Model Falling Apart Too Soon
Skechers Complaint 2025 – D’Lites Model Falling Apart Too Soon
Skechers Complaint 2025 – D’Lites Model Falling Apart Too Soon

Skechers GO Run Consistent Defect – Inner Lining Torn, Warranty Claim Denied

Caner
October 31, 9:26 am
-
Skechers GO Run Consistent Defect – Inner Lining Torn, Warranty Claim Denied
Skechers GO Run Consistent Defect – Inner Lining Torn, Warranty Claim Denied
Skechers GO Run Consistent Defect – Inner Lining Torn, Warranty Claim Denied

Skechers Go Walk Complaint: Shoes Damaged Quickly

Aysel
October 31, 1:27 am
-
Skechers Go Walk Complaint: Shoes Damaged Quickly
Skechers Go Walk Complaint: Shoes Damaged Quickly
Skechers Go Walk Complaint: Shoes Damaged Quickly
Skechers Go Walk Complaint: Shoes Damaged Quickly
+1

Skechers Arch Fit Complaint – Warranty Claim Denied Despite Visible Defect

Ece
October 30, 10:42 pm
-
Skechers Arch Fit Complaint – Warranty Claim Denied Despite Visible Defect
Skechers Arch Fit Complaint – Warranty Claim Denied Despite Visible Defect
Skechers Arch Fit Complaint – Warranty Claim Denied Despite Visible Defect
skechers-arch-fit-complaint-warranty-claim-denied-despite-visible-defect-2.jpg

Skechers Warranty Complaint – D’Lux Walker Model Damaged Too Soon

Hakan
October 30, 10:13 pm
-
Skechers Warranty Complaint – D’Lux Walker Model Damaged Too Soon
Skechers Warranty Complaint – D’Lux Walker Model Damaged Too Soon
Skechers Warranty Complaint – D’Lux Walker Model Damaged Too Soon
Skechers Warranty Complaint – D’Lux Walker Model Damaged Too Soon

Skechers SKECH-Air Ventura Cataclysm Soles Cracked After 10 Months of Use

Kerem
October 30, 3:47 pm
-
Skechers SKECH-Air Ventura Cataclysm Soles Cracked After 10 Months of Use
Skechers SKECH-Air Ventura Cataclysm Soles Cracked After 10 Months of Use

Skechers Customer Service Problem – Missing Shoes and No Refund

Neslihan
October 30, 8:03 am
-

Skechers Warranty Complaint – Htrlmyrum Model Rejected After Short Use

Hacer
October 29, 11:25 pm
-

Skechers D’Lites Defective – Hole Formed Near Toe After 3 Months of Light Use

Elif
October 29, 2:25 pm
-
Skechers D’Lites Defective – Hole Formed Near Toe After 3 Months of Light Use

Skechers Stamina Shoes Coming Apart After Short Use – Warranty Denied

Nazan
October 29, 12:48 pm
-

Skechers GO Walk Defective – Heel Torn in Under a Year, Warranty Rejected

Adil
October 29, 1:05 am
-
skechers-go-walk-defective-heel-torn-in-under-a-year-warranty-rejected-1.jpg

Skechers Arch Fit Defective – Inner and Outer Parts Torn in Just a Few Months

Sevim
October 28, 10:21 pm
-

Skechers Bounder 2.0 Shoe Turned Black After Two Months - No Replacement

Görkem
October 28, 7:52 pm
-
Skechers Bounder 2.0 Shoe Turned Black After Two Months - No Replacement
Skechers Bounder 2.0 Shoe Turned Black After Two Months - No Replacement

Skechers Bounder 2.0 Defective – Sole Discolored After 2 Months, Exchange Denied

Görkem
October 28, 7:45 pm
-
Skechers Bounder 2.0 Defective – Sole Discolored After 2 Months, Exchange Denied
Skechers Bounder 2.0 Defective – Sole Discolored After 2 Months, Exchange Denied

Skechers D’Lux Journey Seam Split – How to Get a Refund

Ahmet
October 28, 5:04 pm
-

Skechers D’Lites Defect: How to Get a Refund or Replacement

Bahar
October 28, 2:51 pm
-
Skechers D’Lites Defect: How to Get a Refund or Replacement

How to Contact Skechers Customer Service for Defective Shoes That Leak

Murat
October 28, 2:44 pm
-

Skechers Arch Fit All-Terrain Defect: Pain, Damage, and Refund Request

Göktuğ
October 28, 2:06 pm
-
Skechers Arch Fit All-Terrain Defect: Pain, Damage, and Refund Request
Skechers Arch Fit All-Terrain Defect: Pain, Damage, and Refund Request
Skechers Arch Fit All-Terrain Defect: Pain, Damage, and Refund Request
Skechers Arch Fit All-Terrain Defect: Pain, Damage, and Refund Request

Skechers Hillcrest-Vast Adventure Shoes Wore Out After 6 Weeks

Betul
October 28, 12:22 pm
-
Skechers Hillcrest-Vast Adventure Shoes Wore Out After 6 Weeks

Skechers Arch Fit Lining Torn After One Month — Refund Request Under Warranty

Zafer
October 28, 12:21 pm
-
Skechers Arch Fit Lining Torn After One Month — Refund Request Under Warranty
Skechers Arch Fit Lining Torn After One Month — Refund Request Under Warranty

Skechers Arch Fit Shoes Ripped — Warranty Denied as ‘User Error

Ersin
October 27, 11:12 pm
-
Skechers Arch Fit Shoes Ripped — Warranty Denied as ‘User Error
skechers-arch-fit-shoes-ripped-warranty-denied-as-user-error-3.jpg
skechers-arch-fit-shoes-ripped-warranty-denied-as-user-error-1.jpg
6100
(176 reviews)