I had to send my Samsung M51 phone to the service because I couldn't make calls or use the internet without Wi-Fi. When they gave me back the phone, they told me that both the motherboard and charging socket were broken and asked for 4,000 TL to fix them. What confuses me is that this issue happened again within the first month of buying it, and they had fixed it once already. Why do I have to pay 4,000 liras for the same problem? It's really frustrating to keep dealing with these same issues on a Samsung phone. It makes me worry about how reliable the brand is. My old phone also crashed out of nowhere. What's happening with these devices? Does Samsung have anyone who is willing to support their products?
Last week, I took my Samsung m31s phone to an authorized service center in Istanbul to have the freezing and restarting issue fixed. Despite the fact that there was no evidence of external damage, the service personnel informed me that I would be charged a whopping 3051 TL fee. The inner case, scree...
My Samsung M31S phone kept shutting down and starting back up at an alarming rate, making it hard to use. I was told to go to the BDH service center by Samsung's customer service. Even though the warranty had ended, the authorized service center did not fix the real issue. Instead, they said they ha...
I purchased a Samsung A04s with a 2-year warranty around this time last year. Recently, the phone started shutting down on its own. I bought it from MediaMarkt and first took it to the authorized Samsung service center in Ankara. They informed me that the motherboard had crashed and, due to a crack ...
When I was a Samsung customer, I had an unbelievable issue. My Note 20 Ultra was damaged on January 17, 2023, so I mailed it to the company's Ankara representative office and was told I would have to pay 5,400 TL to have it fixed. I delayed making a choice because I realized the cost was too high. S...
I am completely dissatisfied with Samsung's after-sales service, and trying to reach them over the phone has turned into a nightmare. I sent my Samsung phone to the service center last year, just six months after purchasing it from Vatan Bilgisayar because the sound would cut out during calls. Howev...
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