I took my Galaxy Watch 4 to the authorized Samsung service center in Antalya today since the strap was peeling and discolored. It's just been 9 months, but seeing the strap in this condition really bothered me, especially because I use all Samsung electronics. The service center explained that the watch would need to be formatted. I indicated that I had no problems with the watch itself, only the strap, and that I did not want it formatted. However, they insisted on formatting to ensure that the strap would fit the watch, which seemed ludicrous. I've previously experienced issues with this service facility when dealing with my phone, which has yet to be repaired despite receiving a notification indicating that it was ready for collection, prompting me to push the situation to consumer rights authorities. Now I am curious. Is it logical to format the watch solely for the strap issue? After all, a strap decaying like this after 9 months is considered a "defective product sale," and I do not want to suffer the brunt of it again. What's the point of these service centers if I have to pay more for a replacement strap? I want my watch's strap replaced under warranty. If the problem is not remedied, I intend to submit complaints with CIMER and the Consumer Arbitration Board.
I sent my Samsung smartwatch in for warranty repairs, but it took them two months to fix it. It has now broken down again with the same problems, and they are requesting payment because the warranty has expired. Seriously? I could understand if it had been a different problem two months ago, but I'm...
On February 29, 2024, I brought my Samsung Fold device to their authorized service center due to an unresponsive screen. I was experiencing the well-known hinge issue common in Fold series devices, where the hinge becomes stuck and the screen fails to open properly. Unfortunately, during a minor att...
I'm Irfan D*****. I bought a Samsung Z Fold 4 phone around 6 months ago. Lately, I've noticed that the folding mechanism of my phone isn't fully opening. I brought my phone to the Samsung service center in Muratpasa, Antalya. They confirmed that the screen was undamaged and identified the issue as a...
On December 31, 2022, I purchased a Samsung FlipZ4 phone. The folding mechanism became deformed after only 7 months. Before purchasing, I specifically inquired about any potential issues with the folding mechanism and was assured that nothing of the sort would occur. After 7 months, however, the fol...
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