I Bought 3 Samsung VR7700 Vacuums—One Won’t Charge, Another Won’t Connect to Wi-Fi

I purchased three Samsung VR7700 robot vacuums just three months ago, and I’m already dealing with major issues on two of them. One unit won’t connect to Wi-Fi, and the other has a charging issue—it simply doesn’t charge at all.

I brought the vacuum with the Wi-Fi issue to the Samsung service center in İnegöl about two months ago, and to this day, it hasn’t been fixed. After weeks of silence, they finally claimed they couldn’t repair it because it “doesn’t have a serial number.” Then why was it accepted for service in the first place? Why make me wait two full months with zero progress?

When I contacted the retailer, they told me they won’t accept a return because it’s been over three months since the purchase. But for two of those months, the product was sitting in Samsung's service center, where I was told, “Don’t worry, we’ll take care of it.” Now they’re saying nothing can be done.

I’ve been a Samsung customer for over 15 years, but I’ve never felt so disappointed. I used to recommend Samsung to everyone—but after this experience, I can no longer speak positively about the brand. The quality has dropped drastically, and Samsung no longer stands behind its products.