I recently purchased an air conditioner from Samsung. At the time of purchase, the seller assured us that installation would be completed within a week at most. However, after delivery, when we requested an installation appointment, we were told it would take over three weeks.
Given this approach and business practice, it's highly likely that the process will be further delayed beyond the three-week mark. What's the point of buying a product for the hot summer months if we can't even use it? It's worth noting that with other brands, installation of any appliance has never taken more than two business days.
This being my first Samsung appliance purchase, experiencing such issues is pushing me towards an immediate return. Even the customer service's attitude suggests there's nothing they can do, implying that returning the product is my decision to make. Is this how Samsung treats its customers?
Why should we, as customers, be penalized for the company's busy schedule during summer months? Isn't this surge in demand predictable? Couldn't they plan accordingly? We had the option to choose another brand, but we preferred Samsung. Now we regret that decision.
I contacted Samsung customer service to request installation of my new air conditioner. Two days later, your service team called to inform me that the installation would be completed in 11-12 days. However, it has been 15 days and I have not heard from anyone. I'm concerned about whether the install...
On July 10, 2023, I purchased a Samsung air conditioner, and on July 13, 2023, I requested installation through the authorized service. However, the Samsung service team repeatedly disconnects my calls after promising to call me back. I'm unable to obtain any information or assistance. If your team ...
I am writing to express my disappointment and frustration regarding the failure of your company to install the Samsung air conditioner that I recently purchased. Despite making numerous attempts to arrange for installation, I have been left without any resolution or assistance. On [10.07.20.23], I p...
I purchased a brand new 12,000 BTU air conditioner from Samsung, and they promised a one-day installation. Nothing has happened in three days! I've called their call center, but they hang up on me and speak to me as if mocking my situation! They insist that I have no other choice but to wait! My chi...
I just bought an air conditioner from Samsung, but ever since it got here, it's been a nightmare. Worst of all? When I need help the most, there's no one to help me. No matter how many times I try and how urgently I ask, no one will listen to my problems and address them. This is very frustrating. H...
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