About two years ago, my wife and daughter gifted me a Samsung Galaxy Z Fold 5 along with a two-year protection and repair package through “CepKask.” During regular use, the device developed a crack on the outer screen and fine fractures on the inner screen. I sent it to the CepKask service, and it was returned to me after repairs. However, shortly after, new issues appeared: fine cracks on the inner screen, a straight line across the display, screen glare on the left side, image distortion, and light flares. Although I was never informed whether a screen protector was applied during or after the repair—and I didn’t even know one was required—Samsung claimed I removed it myself. Just days before these issues, I had installed an official software update, after which Bluetooth, Wi-Fi, NFC, and phone call functions completely stopped working. I shared all these problems in detail with the service team, but they concluded that all damages were user-related and quoted me ₺19,900 for repairs. While screen damage might be partially considered user error, it makes no technical sense to link software-related communication failures to the screen. When I asked for a technical explanation or proof, they simply said, “We can’t provide that.” The device is now unusable—screen damaged, all basic connection functions disabled—and the service process continues with a one-sided, customer-blaming approach. I demand that Samsung resolve this issue; otherwise, I will exercise all my legal rights.
I am a Samsung Z Fold user. Although my phone never fell or suffered any impact, the frame bent within just two months after a warranty repair at KVK Mecidiyeköy, rendering the inner screen unusable. When I brought it back to the service center, they claimed that the repair done under warranty was n...
We bought a Samsung Z Fold 3 phone, but the screen had minor peeling and damage. We sent it in for repairs before the warranty expired, taking all precautions, including labeling it as fragile during shipping and adding extra protective packaging. However, Samsung refused to honor the warranty and r...
I bought the Samsung Z Flip model in November 2021, and although it was never dropped or damaged, a line appeared along the fold. Within a month, the touchscreen began to fail in the folded section, affecting half the screen, and eventually the entire screen stopped working. When I bought the phone,...
On August 17, 2025, I purchased a Samsung Galaxy Z Flip 7 from the Media Markt store. On December 11, 2025, the phone first developed a separation in the folding area. Shortly after, a spreading effect similar to ink leakage appeared from that section, and within a short time, the screen turned comp...
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