Samsung Z Fold 5 Collapse: Cracked Screen, No Wi-Fi, No Bluetooth, No NFC
About two years ago, my wife and daughter gifted me a Samsung Galaxy Z Fold 5 along with a two-year protection and repair package through “CepKask.” During regular use, the device developed a crack on the outer screen and fine fractures on the inner screen. I sent it to the CepKask service, and it was returned to me after repairs. However, shortly after, new issues appeared: fine cracks on the inner screen, a straight line across the display, screen glare on the left side, image distortion, and light flares. Although I was never informed whether a screen protector was applied during or after the repair—and I didn’t even know one was required—Samsung claimed I removed it myself. Just days before these issues, I had installed an official software update, after which Bluetooth, Wi-Fi, NFC, and phone call functions completely stopped working. I shared all these problems in detail with the service team, but they concluded that all damages were user-related and quoted me ₺19,900 for repairs. While screen damage might be partially considered user error, it makes no technical sense to link software-related communication failures to the screen. When I asked for a technical explanation or proof, they simply said, “We can’t provide that.” The device is now unusable—screen damaged, all basic connection functions disabled—and the service process continues with a one-sided, customer-blaming approach. I demand that Samsung resolve this issue; otherwise, I will exercise all my legal rights.
