Pull&Bear’s customer service hasn’t responded to my email, what's the fastest way to get in touch with Pull&Bear?

On November 28, I placed an order through the Pull & Bear Turkey mobile app for two sweatshirts under order number 20269708769. On the product page, it was clearly stated that the items would be shipped within 2–4 business days. However, as of today—13 days later—my order still has not been shipped,...

On September 21, 2025, I placed an online order through the Pull & Bear website (Order No: 20185353644) for a pair of sweatpants totaling 2,380 TL. The estimated delivery date was September 24, but even after a full week, my order never arrived. For several days, the order status showed as “out for...

On June 15, 2025, I placed a Click & Collect order, number 20248925871. They charged me the moment I submitted the order, but I received no invoice or confirmation email until June 18, 2025! My order, which I was supposed to pick up just four hours later, is still nowhere to be found, and their cust...

I placed an order on the Pull and Bear website, and it’s been 11 days—yet the status still says “preparing.” I contacted customer service, and they told me there’s a supply issue. Honestly, how is that acceptable? They had no problem taking my money instantly, yet now I’m the one left waiting indef...

I bought boots from Pull and Bear online on January 19th. The boots were too big, and I returned them on February 9th because they were not my size. I paid for the boots with a Gift Card. Although 23 days have passed since my return approval, the refund has not been reflected in my Gift Card balance...

On January 12, I placed an order through Pull & Bear’s online store. After waiting for days without any shipping updates, I canceled my order on January 16. Since then, I have not received my refund. I contacted my bank, and they confirmed that no refund request has been processed from Pull & Bear’...

I placed an order during the Pull & Bear sale and was expecting two separate deliveries. One shipment arrived, but the other package never reached me. However, the missing items were incorrectly marked as delivered. I contacted customer service, but they offered no solution. It has been a month, an...

In the order I placed on the Pull & Bear website on December 10, 2024, the delivery time seemed to be 2-4 days. However, the lack of updates regarding the shipment status has been frustrating. Today is December 21st and my order still appears to be on the way. Despite multiple follow-ups, no concret...

I recently bought a jacket from Pull and Bear, but I decided to return it. While I successfully generated a return code, I can’t find any information on the return drop-off locations. Additionally, my email and phone number don’t appear in the system, making it impossible to track my return options ...

I returned a jacket to Pull & Bear over a month ago, but I still haven’t received my refund. I’ve contacted customer service multiple times, and each time they assure me that I’ll get a response via email, yet I never hear back. It feels like my complaint is being brushed off, as there’s still no si...

I placed an online order with Pull & Bear on October 19, 2024, for in-store pickup. It has now been 11 days, and the order status still shows as “in transit” with no indication of its exact location or status. I find it highly frustrating and unacceptable that an order could take so long without eve...

I purchased a classic shoe model from Pull & Bear, and within 1-2 weeks of use, the sole cracked and split apart. I consulted several experienced cobblers in the İzmir region, all of whom confirmed that the issue is not related to usage but rather a manufacturing defect. They even stated that the sh...

Two months ago, I ordered two pairs of sweatpants from Pull&Bear, and for an entire month, the status remained "preparing in the warehouse." I attempted to call customer service but couldn’t reach anyone. After a month of waiting, the order was canceled and refunded without any explanation. Hoping ...

I made a purchase on 18.07.2024, and it's been nearly two weeks, but I have yet to receive it. It appears that the product may have gone missing. How is it possible for this to occur? Why haven't I received any communication regarding the resolution of this matter? It appears that the order will be ...

I've been eagerly waiting for my order, number 20195880855, which I placed back on April 4th. However, it's been quite frustrating as the status remains stuck on "Confirmed." Despite numerous attempts to reach out to them via WhatsApp, I haven't had any luck in getting a response. I even sent an ema...

We still haven't gotten the stuff we ordered, and they still haven't given us our money back like they said they would. Also, I've been trying to reach out to Pull and Bear on WhatsApp about the problem, but they haven't responded at all. I can't even understand how someone could be so careless. It ...

Since November 26,  I bought a jacket from Pull&Bear through Trendyol, stuck in the "preparing" status. asked both the seller and Trendyol several times but have not heard back. The product hasn't been sent out yet after a month.  you took the money but didn't send the product. Is this a good way to...

I placed an order for a gift coat for my girlfriend from Pull and Bear on June 19, 2023, with order number 20162221287. It has been almost a month now, and there has been no communication from anyone regarding the status of my order. The system keeps giving me vague responses, postponing the deliver...

I paid an extra fee for next-day delivery on my Pull & Bear order, but it turned out to be a nightmare. The problem isn't just the money; it's also the seller's lack of respect and false promises. They first pushed back the delivery date to the next day. My package did not arrive that day. It's as i...

There is no way to justify Pull and Bear's actions, as they have held onto my refund for 14 days without any valid reason, and have not provided any updates on the matter, they are ghosting me for days, maybe thinking it's simple and unimportant for them. How could they assume that as I am wondering...

I just recently used the Pull Bear app to place an order with the number 20150095043, and while that order has been fulfilled, I am still awaiting the delivery of two other products that I had previously ordered. In spite of the fact that the allotted time for delivery has passed, I have not been gi...

On January 4, I placed an online order for 1500₺ and 400₺ worth of items, which were to be delivered to the Akasya AVM Pull and Bear store. When I went to pick up my 400₺ worth of items, I was told that my 1500₺ order was not there. I checked the online cargo tracking and noticed that while my 400₺ ...

My order with the number 20146062799, which I made on 04.01.2023 from the Pull and Bear store, has not even been delivered to the cargo even though 7 days have passed. I talk to customer representatives every day, but they are informed that it can be shipped until 17.01.2023. What era are we living ...