In the order I placed on the Pull & Bear website on December 10, 2024, the delivery time seemed to be 2-4 days. However, the lack of updates regarding the shipment status has been frustrating. Today is December 21st and my order still appears to be on the way. Despite multiple follow-ups, no concrete solution has been provided. When I corresponded with customer service, they told me that they were waiting for the cargo company to pick up the product. Such delays indicate a serious lack of coordination between the company and its logistics partner. I am complaining about this company, which has not been able to deliver orders to a place like Ankara for 11 days, while it takes 8-10 days even when ordered from China.
I placed an online order with Pull & Bear on October 19, 2024, for in-store pickup. It has now been 11 days, and the order status still shows as “in transit” with no indication of its exact location or status. I find it highly frustrating and unacceptable that an order could take so long without eve...
I recently returned a product I had received from Pull and Bear on January 19th, 2023. I returned it using Aras Cargo on the same day that I received it, and the package was received at Pull and Bear's warehouse on January 24th, 2023. However, despite this, I have yet to receive a refund for the pro...
On November 28, I placed an order through the Pull & Bear Turkey mobile app for two sweatshirts under order number 20269708769. On the product page, it was clearly stated that the items would be shipped within 2–4 business days. However, as of today—13 days later—my order still has not been shipped,...
I placed an order on the Pull and Bear website, and it’s been 11 days—yet the status still says “preparing.” I contacted customer service, and they told me there’s a supply issue. Honestly, how is that acceptable? They had no problem taking my money instantly, yet now I’m the one left waiting indef...
I placed an order from Pull & Bear on November 23, 2023 (Order Number: 20178935507) with promises of "one-day shipping" from a partnered company. Despite the order status showing as delivered, the items are yet to arrive. A month has passed, and contacting customer service reveals that the transacti...
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