I placed an online order with Pull & Bear on October 19, 2024, for in-store pickup. It has now been 11 days, and the order status still shows as “in transit” with no indication of its exact location or status. I find it highly frustrating and unacceptable that an order could take so long without even reaching the store or providing any reliable updates. Customer service and the store staff are clueless about the order’s whereabouts, offering no assistance or solutions. I expect immediate action to resolve this delay and ensure my order reaches the store promptly.
In the order I placed on the Pull & Bear website on December 10, 2024, the delivery time seemed to be 2-4 days. However, the lack of updates regarding the shipment status has been frustrating. Today is December 21st and my order still appears to be on the way. Despite multiple follow-ups, no concret...
I placed an order with Pull and Bear on the 20th, expecting timely delivery of the two items I purchased. Today is the 30th, and my order hasn't even shipped yet. Originally, the estimated delivery date was set for the 1st of next month, but it’s already been over 10 days, and the items are still ma...
I placed an order from Pull & Bear on November 23, 2023 (Order Number: 20178935507) with promises of "one-day shipping" from a partnered company. Despite the order status showing as delivered, the items are yet to arrive. A month has passed, and contacting customer service reveals that the transacti...
I recently returned a product I had received from Pull and Bear on January 19th, 2023. I returned it using Aras Cargo on the same day that I received it, and the package was received at Pull and Bear's warehouse on January 24th, 2023. However, despite this, I have yet to receive a refund for the pro...
On June 15, 2025, I placed a Click & Collect order, number 20248925871. They charged me the moment I submitted the order, but I received no invoice or confirmation email until June 18, 2025! My order, which I was supposed to pick up just four hours later, is still nowhere to be found, and their cust...
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