Pull & Bear Order Delayed: 11 Days Without Status Update

I placed an online order with Pull & Bear on October 19, 2024, for in-store pickup. It has now been 11 days, and the order status still shows as “in transit” with no indication of its exact location or status. I find it highly frustrating and unacceptable that an order could take so long without even reaching the store or providing any reliable updates. Customer service and the store staff are clueless about the order’s whereabouts, offering no assistance or solutions. I expect immediate action to resolve this delay and ensure my order reaches the store promptly.